Customer Care (Swiss Trilingual)

TalentWorldGroup Plc.; Las Palmas de Gran Canaria; A distancia; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

Ein innovatives Unternehmen sucht leidenschaftliche, mehrsprachige Kundenbetreuer, die Teil eines dynamischen, remote Teams werden möchten. In dieser spannenden Rolle unterstützen Sie Kunden in der pharmazeutischen Industrie und tragen zur Sicherstellung der Qualität und Compliance bei. Sie arbeiten in einem flexiblen Teilzeitmodell und profitieren von einer umfassenden Einarbeitung sowie einem positiven Arbeitsumfeld. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem zukunftsorientierten Unternehmen tätig sein möchten, ist dies die perfekte Gelegenheit für Sie.

Servicios

Bezahltes Training

Flexible Arbeitszeiten

Lernmöglichkeiten

Exzellente Unternehmenskultur

Formación

• Mindestens 2 Jahre Erfahrung im Kundenservice.
• Erfahrung in der pharmazeutischen oder Gesundheitsbranche bevorzugt.

Responsabilidades

• Erster Ansprechpartner für Kundenanfragen zu Bestellungen und Beschwerden.
• Dokumentation von Anfragen gemäß den Unternehmensrichtlinien.

Conocimientos

Fließende Sprachkenntnisse in Schweizer Französisch

Fließende Sprachkenntnisse in Schweizer Italienisch

Fließende Sprachkenntnisse in Schweizer Deutsch

Analytische Fähigkeiten

Starke Kommunikationsfähigkeiten

Multitasking-Fähigkeiten

Educación

Abschluss der Sekundarstufe

Bachelor-Abschluss in Lebenswissenschaften

Descripción del empleo

Centralized and Standardized Native Customer Support Services Worldwide. Sole provider of all Major Languages and Dialects in the World. International Marketplace of Premium Contact Center Projects for Remote Talents.

Dear Visitor, welcome to our page! TalentWorldGroup is a revolutionary multilingual Cloud Contact Center and the International Marketplace of Premium Customer Support Projects for Remote Talents. TWG aims to reinvent professional home-based work, build the workplace of the future, and simplify outsourcing for our clients. We strive to disrupt the contact center industry and set a new global standard for international customer service outsourcing and remote working.

The Role

Think Global, Expect Amazing!

TalentWorldGroup is a pioneering multilingual contact center committed to a people-first approach, aiming to redefine professional home-based work and develop the workplace of the future.

Position Overview

We are seeking two highly skilled, trilingual customer care professionals fluent in Swiss French, Swiss Italian, or Swiss German, with conversational skills in the other two languages, to join our remote team on a part-time basis. This fully remote role supports a premium client in the medical and pharmaceutical industry. Your role is vital in ensuring pharmaceutical packaging processes meet high standards of quality and compliance while delivering exceptional customer service.

Key Responsibilities

• Serve as the first point of contact for customer inquiries regarding orders, complaints, adverse events, and general concerns.
• Handle order entry for patients and clinics.
• Document inquiries thoroughly following company procedures.
• Investigate and resolve shipment, return, credit, and order issues independently.
• Escalate complex cases as necessary.
• Expedite orders and process credits/returns when required.
• Onboard and set up new patients, maintaining accurate records.
• Collaborate with cross-functional teams and clinics for seamless service.
• Maintain patient records and participate in customer care meetings and training.
• Follow company procedures related to complaint management and compliance.

Ideal Profile

Skills & Qualifications:

• Native-level fluency in Swiss French, Swiss Italian, or Swiss German, with conversational skills in the other two languages, and professional-level English proficiency.
• Strong verbal and written communication skills.
• Ability to work efficiently in a fast-paced environment.
• Analytical and problem-solving skills.
• Strong organizational and interpersonal skills.
• Confidence in leading conversations and asking pertinent questions.
• Experience working with healthcare professionals, including nurses and doctors.
• Ability to multitask while achieving targets and metrics.

Training & Work Schedule

• Paid training program.
• Work hours: Monday to Friday, 9 AM - 5 PM CEST. Part-time shifts between 9 AM - 1 PM or 2 PM - 5 PM.
• Training begins mid-April.
• Training pay: 24 EUR/hour; during production: 25 EUR/hour.

Technical Requirements

• Internet: Broadband connection with Ethernet LAN.
• Hardware:
• RAM: 8GB or more.
• Storage: 10GB free space or more.
• Screen resolution: 1920x1080 preferred.
• Wired USB headset.
• Operating System: Windows 11+ or macOS 13+.

Minimum Requirements

Education & Experience:

• Required: High school diploma.
• Preferred: Bachelor's degree in life sciences, health sciences, or related fields.
• Minimum 2 years of customer service experience required.
• Preferred: 5+ years, especially in pharmaceutical or healthcare industries, with supply chain knowledge.

If you are a dedicated customer care professional with relevant experience and want to join a dynamic remote team, we encourage you to apply.

What’s on Offer?

• Opportunity within a reputable company with a strong performance record.
• Broad learning opportunities.
• Excellent work culture.

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