Veterinario / a Generalista

TalentWorldGroup Plc.; Granada; Presencial; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

Ein innovatives Unternehmen sucht engagierte, mehrsprachige Kundenbetreuer für eine spannende Teilzeitposition im Gesundheitswesen. Diese Rolle bietet die Möglichkeit, in einem dynamischen, remote Team zu arbeiten und erstklassigen Kundenservice zu leisten. Sie werden für die Bearbeitung von Kundenanfragen, die Dokumentation von Vorgängen und die Zusammenarbeit mit verschiedenen Teams verantwortlich sein. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem sich schnell entwickelnden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Servicios

Bezahltes Training

Flexible Arbeitszeiten

Lernmöglichkeiten

Remote-Arbeitsumgebung

Formación

• Mindestens 2 Jahre Erfahrung im Kundenservice, idealerweise im Gesundheitswesen.
• Fließende Sprachkenntnisse in Schweizer Französisch, Italienisch und Deutsch.

Responsabilidades

• Erster Ansprechpartner für Kundenanfragen zu Bestellungen und Beschwerden.
• Dokumentation aller Anfragen gemäß den Unternehmensrichtlinien.

Conocimientos

Fließend in Schweizer Französisch

Fließend in Schweizer Italienisch

Fließend in Schweizer Deutsch

Analytische Fähigkeiten

Kommunikationsfähigkeiten

Multitasking-Fähigkeiten

Educación

High School Diploma

Bachelor in Lebenswissenschaften

Herramientas

Windows 11+

macOS 13+

Ethernet LAN

Wired USB Headset

Descripción del empleo

Centralized and Standardized Native Customer Support Services Worldwide. Sole provider of all Major Languages and Dialects in the World. International Marketplace of Premium Contact Center Projects for Remote Talents.

Dear Visitor, welcome to our page! TalentWorldGroup is a Revolutionary Multilingual Cloud Contact Center and the International Marketplace of Premium Customer Support Projects for Remote Talents. TWG is on the mission to reinvent professional Home-Based Working, build the Workplace of the Future, and make Outsourcing Uniquely Simple and Flexible for our Clients like never before. We disrupt the Contact Center industry and aim to become the New Global Standard for International Customer Service Outsourcing and Remote Working worldwide.

The Role

Think Global, Expect Amazing!

TalentWorldGroup is a revolutionary multilingual contact center. We are a people-first company on a mission to reinvent professional home-based work and build the workplace of the future!

Position Overview

We are seeking two highly skilled, trilingual customer care professionals fluent in either Swiss French, Swiss Italian, or Swiss German and have a conversational level of the other two languages, to join our remote team on a part-time basis. This is a fully remote, work-from-home position supporting a premium client in the medical and pharmaceutical industry.

Your role is critical in ensuring that pharmaceutical packaging processes meet the highest standards of quality and compliance while providing exceptional customer service.

Key Responsibilities

• Act as the first point of contact for customer inquiries regarding orders, product and service complaints, adverse events, and general concerns.
• Handle order entry for home patients and clinics.
• Document all inquiries thoroughly and accurately, following company procedures.
• Investigate and resolve shipment, return, credit, and order issues independently.
• Escalate complex cases as needed.
• Expedite customer orders and process credits / returns when required.
• Onboard and set up new patients, maintaining accurate records.
• Collaborate with cross-functional teams and clinics to ensure seamless service.
• Maintain patient prescriptions / records and attend customer care meetings and training.
• Adhere to company procedures related to complaint management and compliance.

Ideal Profile

Skills & Qualifications :

• Native-Level fluency in either Swiss French, Swiss Italian or Swiss German with conversational level of capability in the other two languages and Professional-level English proficiency.
• Strong verbal and written communication skills.
• Ability to work efficiently in a fast-paced environment.
• Analytical and problem-solving mindset.
• Strong organizational and interpersonal skills.
• Confidence in leading conversations and asking the right questions.
• Experience interacting with healthcare professionals, including nurses and doctors.
• Multitasking ability with a focus on achieving targets and metrics.

Training & Work Schedule

• Paid training program.
• Work hours : Monday to Friday, 9 AM - 5 PM CEST. One shift of part-time hours between 9 AM - 1 PM or 2 PM - 5 PM.
• Position to start training mid-April.
• Training at 24 EUR per hour and 25 EUR per hour during production.

Technical Requirements

• Internet : Broadband connection with Ethernet LAN.
• Hardware :
• RAM : 8GB+
• Storage : 10GB+ free space.
• Screen resolution : 1920x1080 preferred.
• Wired USB headset.
• Operating System : Windows 11+ or macOS 13+

Requirements

Education & Experience :

• Required : High school diploma.
• Preferred : Bachelor's degree in life sciences, health sciences, or a related field.
• Minimum 2 years of experience in customer service (required).
• Preferred : 5 years of experience, preferably in the pharmaceutical or healthcare industry, with knowledge of supply chain processes.

If you are a dedicated customer care professional with experience in pharmaceutical services and want to be part of a dynamic remote team, we encourage you to apply.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities