Customer Care (Swiss Trilingual)

TalentWorldGroup Plc.; Alicante; A distancia; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

Join a revolutionary multilingual contact center that prioritizes a people-first approach. This part-time role offers the chance to work from home while providing exceptional customer service in the medical and pharmaceutical industry. You will ensure high standards of quality and compliance, making a real impact in the lives of patients. With a focus on flexibility and innovation, this opportunity is perfect for dedicated customer care professionals eager to contribute to a forward-thinking company. Enjoy a supportive work environment and the chance to grow your skills in a diverse setting.

Servicios

Paid training program

Diverse learning opportunities

Excellent company culture

Formación

• 2+ years of customer service experience required.
• Experience in healthcare or pharmaceutical industries preferred.

Responsabilidades

• Serve as the first contact for customer inquiries.
• Handle order entry and resolve shipment issues.
• Collaborate with teams for seamless service.

Conocimientos

Fluent in Swiss French

Fluent in Swiss Italian

Fluent in Swiss German

Professional English proficiency

Excellent verbal and written communication

Analytical and problem-solving skills

Strong organizational skills

Interpersonal skills

Educación

High school diploma

Bachelor's degree in life sciences

Descripción del empleo

Centralized and Standardized Native Customer Support Services Worldwide. Sole provider of all Major Languages and Dialects in the World. International Marketplace of Premium Contact Center Projects for Remote Talents.

Dear Visitor, welcome to our page! TalentWorldGroup is a revolutionary multilingual cloud contact center and the international marketplace of premium customer support projects for remote talents. TWG aims to reinvent professional home-based work, build the workplace of the future, and make outsourcing simple and flexible for our clients. We strive to disrupt the contact center industry and set a new global standard for international customer service outsourcing and remote working.

The Role

Think Global, Expect Amazing!

TalentWorldGroup is a multilingual contact center committed to a people-first approach. We are dedicated to transforming professional home-based work and creating the workplace of the future.

Position Overview

We are seeking two skilled, trilingual customer care professionals fluent in Swiss French, Swiss Italian, or Swiss German, with conversational skills in the other two languages, to join our remote team on a part-time basis. This role supports a premium client in the medical and pharmaceutical industry, working entirely from home.

Your role involves ensuring pharmaceutical packaging processes meet high standards of quality and compliance while delivering exceptional customer service.

Key Responsibilities

• Serve as the first contact for customer inquiries regarding orders, complaints, adverse events, and general concerns.
• Handle order entry for patients and clinics.
• Accurately document all inquiries following company procedures.
• Investigate and resolve shipment, return, credit, and order issues independently.
• Escalate complex cases as necessary.
• Process customer orders, credits, and returns promptly.
• Onboard and set up new patients, maintaining precise records.
• Collaborate with cross-functional teams and clinics for seamless service.
• Maintain patient prescriptions and records; participate in customer care meetings and training.
• Follow company procedures related to complaint management and compliance.

Ideal Profile

Skills & Qualifications :

• Native-level fluency in Swiss French, Swiss Italian, or Swiss German, with conversational skills in the other two languages, and professional English proficiency.
• Excellent verbal and written communication skills.
• Ability to work efficiently in a fast-paced environment.
• Analytical and problem-solving skills.
• Strong organizational and interpersonal skills.
• Confidence in leading conversations and asking insightful questions.
• Experience working with healthcare professionals, such as nurses and doctors.
• Ability to multitask while meeting targets and metrics.

Training & Work Schedule

• Paid training program.
• Work hours: Monday to Friday, 9 AM - 5 PM CEST, with a part-time shift between 9 AM - 1 PM or 2 PM - 5 PM.
• Training begins mid-April.
• Training pay: 24 EUR/hour; during production: 25 EUR/hour.

Technical Requirements

• Internet: Broadband connection with Ethernet LAN.
• Hardware:
• RAM: 8GB or more.
• Storage: 10GB free space or more.
• Screen resolution: 1920x1080 preferred.
• Wired USB headset.
• Operating System: Windows 11+ or macOS 13+.

Minimum Requirements

Education & Experience :

• Required: High school diploma.
• Preferred: Bachelor's degree in life sciences, health sciences, or related fields.
• At least 2 years of customer service experience (required).
• Preferred: 5 years in pharmaceutical or healthcare industries, with supply chain knowledge.

If you are a dedicated customer care professional with relevant experience and a passion for healthcare services, we encourage you to apply.

What's on Offer?

• Opportunity to join a company with a strong track record.
• Roles offering diverse learning opportunities.
• Excellent company culture.

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