Customer Care Specialist - Romanian and Spanish

JR Spain; Barcelona; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A travel insurance company in Barcelona seeks a Customer Care Specialist to provide exceptional support to customers. The role requires bilingual proficiency in Romanian and Spanish, with at least 3 years of experience in customer care within the travel or insurance sector. You will handle inquiries, manage claims, and ensure high levels of customer satisfaction. This is a full-time remote position with competitive salary and growth opportunities.

Servicios

Indefinite contract

Possibility to evolve alongside the growth

Competitive annual salary with performance bonuses

Flexible and supportive work environment

Formación

• At least 3 years of experience in a similar position.
• Experience in Remote Customer Care in Travel or Insurance industry.
• Must always be friendly and willing to assist.

Responsabilidades

• Ensure customer satisfaction and provide professional support.
• Handle customer inquiries and recommend solutions.
• Collect information for claims and follow up on cases.

Conocimientos

Bilingual: Romanian

Bilingual: Spanish

Effective communication skills

Ability to multitask

Medium level computer skills

Descripción del empleo

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Customer Care Specialist - Romanian and Spanish, barcelona

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Client:

Heymondo

Location:

barcelona, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

609787729277878272032460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

Heymondo is a rapidly growing travel insurance company known for our dynamic and collaborative work environment. We value the opinions and efforts of all our team members, fostering a culture of learning, growth, and hard work. We are seeking a highly customer-focused and detail-oriented Customer Care Specialist to champion the customer experience across our digital products, ensuring that every interaction aligns seamlessly with our company’s mission: making life easier for travelers.
In this role, as a Customer Care Specialist, you will play a key role in providing exceptional support to our customers and ensuring their needs are met efficiently and effectively.
You'll be responsible for handling customer inquiries, resolving issues, and delivering personalized solutions, while consistently representing our brand with professionalism and empathy.
Your focus will be on providing timely responses, maintaining a high level of customer satisfaction, and collaborating with internal teams to ensure a seamless experience from initial contact to issue resolution.You will be the voice of the customer, ensuring that feedback is communicated to relevant teams to drive improvements and enhance our products and services.
Ready to make a difference, one customer at a time?
Mission:
Deliver exceptional customer service by providing timely, accurate, and personalised support. Focus on resolving customer inquiries efficiently, reducing response times, and continuously improving the customer experience to uphold the highest standards of service and satisfaction.
Key activities / responsibilities to perform:Ensure customer satisfaction and provide professional customer support.Knowing our products inside and out so that you can understand the customer’s needs and recommend solutions.Discuss with customers on different channels and provide information on the company’s products and services.Take the extra mile to engage customers.Offer information about coverage and price to prospective customers. o Responding promptly to customer inquiries.Provide feedback to the management team on: the efficiency of the customer service tools, new customer needs, how to enhance any website/App value proposition.Liaise with other departments and provide support to them.
Claims Support:Collect all the information of the customers to open claims with the Insurance company.Follow up on open cases.Resolution of claims, doubts and incidents for our travelers.
Requirements:Bilingual: Native-level Romanian skills required, and Spanish.At least 3 years of experience in a similar position (Remote Customer Care in Travel &/or Insurance industry).Ability to multitask. (Email/Chat/Voice)Medium level computer skills.Effective communication skills – both verbal and non-verbal.Must always be friendly and willing to provide assistance to others.Ability to cope in a fast paced job environment.Must be able to critically analyze all situations and solve problems efficiently.
Schedule:
Full Time37.5 hour work week from Monday to Friday.100% Remote (we have a very nice office right next to Torre Agbar in Barcelona in case you want to work from there too)
Office Location: Barcelona
Our value proposition:Indefinite contractPossibility to evolve alongside the growth of Heymondo.Competitive annual salary + variable based on your performance.Flexible and good work environment.