Customer Care Specialist - Pozuelo de Alarcón

SKINVITY; Pozuelo de Alarcón; Presencial; EUR 18.000 - 22.000; Jornada completa

Descripción de la vacante

Ein innovatives Unternehmen im Femtech- und Wellness-Bereich sucht einen leidenschaftlichen Kundenbetreuer. In dieser Rolle sind Sie dafür verantwortlich, unseren Kunden in Spanien und Europa ein außergewöhnliches Erlebnis zu bieten und ihre Loyalität zur Marke zu fördern. Sie werden die Werte des Unternehmens in allen Kundeninteraktionen vertreten und sicherstellen, dass alle Anfragen und Anliegen schnell und effektiv bearbeitet werden. Dies ist eine großartige Gelegenheit, in einem dynamischen Team zu arbeiten und sich in einem wachsenden Sektor weiterzuentwickeln.

Formación

• Mindestens 2 Jahre Erfahrung in der Kundenberatung.
• Starke Kommunikations- und Interaktionsfähigkeiten.

Responsabilidades

• Bereitstellung eines außergewöhnlichen Kundenerlebnisses.
• Bearbeitung von Anfragen und Vorfällen über verschiedene Kanäle.

Conocimientos

Kundenberatung

Kommunikationsfähigkeiten

Multitasking

Interpersonelle Fähigkeiten

Englisch

Spanisch

Portugiesisch

Französisch

Herramientas

E-Commerce-Plattformen

Soziale Medien

Descripción del empleo

2 days ago Be among the first 25 applicants

Our company aims to be the leading reference site for Femtech and wellness technology. We deliver top-of-the-line devices for home use that prioritize women's well-being.

To support our rapid growth, we seek extraordinary individuals to meet these unique challenges.

We are hiring a Full-Time Customer Care Specialist to join our team—a passionate, high-performing, hands-on, and talented professional.

As part of the SkinvityTeam, your primary mission will be to connect with our customers in Spain and Europe, ensuring they have an exceptional experience and fostering their loyalty to our brand.

As a Customer Love Specialist, your responsibilities will include:

1. Providing customers with an exceptional experience through a friendly, positive, and proactive attitude.
2. Representing Skinvity's values in all customer interactions.
3. Addressing doubts, inquiries, incidents, or suggestions via Skinvity's channels (social media, email, phone), demonstrating a deep understanding of customer needs to assist effectively.
4. Identifying and understanding customer needs to tailor actions accordingly.
5. Gaining comprehensive knowledge of our product range to offer the best information and advice, including identifying cross-selling opportunities when appropriate.
6. Ensuring orders follow established processes and resolving any deviations promptly.
7. Managing orders, returns, and incidents on logistics platforms and marketplaces.
8. Handling customer attention during relevant dates (promotions, Christmas campaigns, flash sales, Black Friday, etc.).
9. Monitoring departmental metrics to understand current performance and proposing improvements to increase customer satisfaction.
10. Occasionally supporting pop-up events or consulting campaigns at locations like El Corte Inglés.
11. Collaborating effectively with team members, aligning individual goals with team objectives.

Requirements:

1. At least 2 years of successful experience in customer advisory roles (international experience is a plus).
2. Proficiency in spoken and written English and Spanish; Portuguese and French are valuable.
3. Experience in the luxury or beauty sector is advantageous.
4. Experience with social media platforms and ecommerce is beneficial.
5. Strong communication and interpersonal skills.
6. Good multitasking, prioritization, and organizational skills.
7. Opportunity to grow as an entrepreneur within a high-growth company in a thriving sector.
8. Room for personal and professional development.
9. Salary ranges from €18,000 to €22,000 depending on the candidate's profile.
10. Join a highly talented team.

Seniority level: Entry level

Employment type: Full-time