Customer Care Specialist - Portuguese Market | TheFork

TripAdvisor LLC; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a leading restaurant booking platform as a Customer Care Specialist in Barcelona. You will engage with customers through various channels, ensuring their needs are met with exceptional service. The role offers a permanent contract, flexible working conditions, and numerous lifestyle benefits.

Servicios

Flexible working environment (2 days home office per week)

Competitive fixed salary and bonus

Lunch vouchers for each working day

Health insurance fully covered by the company

Continuous learning and development programs

Team building events

Formación

• Native level of Portuguese and fluent in Spanish.
• Experience in a customer support environment.
• Open-minded with high communication skills.

Responsabilidades

• Answer incoming requests via phone, email, and chat.
• Assist customers with questions about the reservation book, website, or app.
• Provide suitable answers or solutions according to customer needs.

Conocimientos

Communication skills

Customer service

Knowledge of CRM tools

Descripción del empleo

Customer Care Specialist - Native Portuguese

Barcelona, Spain

Welcome to TheFork! We're on a mission to bring people together, feed the human spirit and champion restaurant culture because we strongly believe the best things in life happen around the table, and we want you to experience those unforgettable moments.

Founded in 2007 and present in 12 countries, we are the leading restaurant booking platform across Europe, offering the broadest community of diners access to thousands of incredible restaurants.

What you will do :

• Answer incoming requests via phone, email and chat
• Assist our customers with questions about our electronic reservation book, website, or app
• Provide suitable answers or solutions according to customer needs

Who you are :

• Based in Barcelona
• Native level of Portuguese and fluent in Spanish; additional languages are a plus!
• An open-minded person with high communication skills
• Genuine concern for customer needs to ensure a unique and satisfactory experience
• Knowledge of CRM tools
• Experienced in a customer support environment

What we offer :

• An awesome team (not everybody likes our jokes, but we try our best)
• A permanent contract
• Flexible working environment (2 days home office per week)
• Competitive fixed salary and bonus
• Lunch vouchers for each working day
• International teams - More than 30 nationalities and 16 offices worldwide
• Highly inclusive working environment
• Lifestyle benefits for physical, leisure activities, family support, travel, etc.
• Continuous learning and development programs (with full access to LinkedIn Learning!)
• Free access to the Calm app
• A program dedicated to work / life balance
• Health insurance fully covered by the company
• Life Insurance and Disability at no cost to the employee
• Amazing offices with dining, coffee points on each floor, and leisure areas
• Team building events (we love karaoke!)

We believe that we are better together, and at TheFork we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great.

J-18808-Ljbffr