Customer Care Specialist - (Portuguese Market)

TheFork, a Tripadvisor company; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a leading restaurant booking platform as a Customer Care Specialist in Barcelona. You will engage with customers through various channels, ensuring their inquiries are met with empathy and tailored solutions. The role offers a permanent contract, flexible working conditions, and a competitive salary alongside numerous benefits, including health insurance and continuous learning opportunities.

Servicios

Flexible working environment with 2 days remote work

Competitive fixed salary plus bonus

Lunch vouchers for each working day

Health insurance fully covered by the company

Continuous learning and development programs

Team-building events

Formación

• Native level proficiency in Portuguese.
• Fluent in Spanish; additional languages are a plus.
• Experience in a customer support environment.

Responsabilidades

• Answer incoming requests via phone, email, and chat.
• Assist customers with questions about our reservation book, website, or app.
• Provide tailored solutions to customer needs.

Conocimientos

Communication

Customer-oriented

Empathy

Knowledge of CRM tools

Descripción del empleo

Customer Care Specialist - (Native Portuguese)

Barcelona, Spain

Welcome to TheFork! We're on a mission to bring people together, feed the human spirit, and champion restaurant culture because we strongly believe the best things in life happen around the table, and we want you to experience those unforgettable moments.

Founded in 2007 and present in 12 countries, we are the leading restaurant booking platform across Europe, offering the broadest community of diners access to thousands of incredible restaurants.

What you will do:

1. Answer incoming requests via phone, email, and chat.
2. Assist our customers with questions about our electronic reservation book, website, or app.
3. Empathize with customers and provide suitable answers or solutions tailored to their needs.

Who you are:

1. Based in Barcelona.
2. Native level proficiency in Portuguese and fluent in Spanish; additional languages are a plus.
3. An open-minded individual with excellent communication skills.
4. Customer-oriented, aiming to make each experience unique and satisfactory.
5. Knowledge of CRM tools.
6. Experience in a customer support environment.

What we offer:

• An awesome team (not everybody likes our jokes, but we try our best).
• A permanent contract.
• Flexible working environment with 2 days of remote work per week.
• Competitive fixed salary plus bonus.
• Lunch vouchers for each working day.
• International teams with over 30 nationalities and 16 offices worldwide.
• Highly inclusive working environment.
• Lifestyle benefits covering physical activities, leisure, family support, travel, etc.
• Continuous learning and development programs, including full access to LinkedIn Learning.
• Free Calm app access.
• Work/life balance programs.
• Health insurance fully covered by the company.
• Life and disability insurance at no cost to employees.
• Modern offices with dining areas, coffee points, and leisure zones.
• Team-building events.

We believe we are stronger together. At TheFork, we celebrate individuality and diversity. We welcome your unique perspectives and experiences to help us innovate and excel in the restaurant industry.

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