Customer Care Specialist (Native Italian)

TheFork, a Tripadvisor company; Barcelona; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated customer support representative to join their vibrant team in Barcelona. This role focuses on providing exceptional assistance to customers, ensuring their experiences are memorable and satisfying. With a flexible working environment and a commitment to inclusivity, the company fosters a culture of growth and collaboration. You will be part of a diverse team that values communication and customer care, making a real impact in the restaurant booking industry. If you're passionate about helping others and thrive in a multicultural setting, this opportunity is perfect for you.

Servicios

Flexible working environment

Health insurance fully covered

Lunch vouchers

Team building events

Continuous learning programs

Free access to Calm app

Lifestyle benefits

Life Insurance and Disability

Formación

• Experience in a customer support environment is essential.
• Fluent in Spanish and native Italian required.

Responsabilidades

• Answer incoming requests via phone, email, and chat.
• Assist customers with questions about the reservation book, website, or app.

Conocimientos

Customer Support

Communication Skills

CRM Tools

Fluent in Spanish

Native level of Italian

Herramientas

CRM Software

Descripción del empleo

Barcelona

Welcome to TheFork! We're on a mission to bring people together, feed the human spirit and champion restaurant culture because we strongly believe the best things in life happen around the table, and we want you to experience those unforgettable moments.

Founded in 2007 and present in 12 countries, we are the leading restaurant booking platform across Europe, and offer the broadest community of diners access to thousands of incredible restaurants. How do we make this happen? Through our exceptional lineup of products:

TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.

TheFork Manager: our innovative software tool that digitises restaurant operations and helps restaurateurs manage their bookings and increase their revenue.

TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app, making the payment process a piece of cake.

We have offices all over Europe, boasting a fully international team from all over the world. We are all foodies at heart, and work together in a flexible, multicultural and positive environment which provides everyone with space to grow, both professionally and personally.

What you will do:

• Answer incoming requests via phone, email and chat.
• Assist our customers on questions about our electronic reservation book, our website or app.
• Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs.

Who you are:

• Based in Barcelona.
• Native level of Italian and fluent in Spanish. Speaking more languages is always welcome!
• An open-minded person with a high level of communication skills.
• Care about customer needs and always try to make their experience unique and satisfactory.
• Knowledge in CRM tools.
• Experienced in a customer support environment.

What we offer:

• An awesome team (not everybody likes our jokes, but we try our best).
• A Permanent contract (that can be useful in life).
• Flexible working environment (2 days home office per week).
• Competitive fixed salary and bonus!
• Lunch vouchers available for each working day (because yes, we like to try our best restaurants).
• International teams - More than 30 nationalities and 16 offices worldwide.
• Highly inclusive working environment.
• Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc.
• Continuous learning and development programs (with full access to LinkedIn Learning!).
• Free access to the Calm app.
• A program dedicated to help you have the best work/life balance.
• Health insurance fully covered by the company.
• Life Insurance and Disability at no cost to the employee.
• Amazing offices with dining, coffee point on each floor, and leisure area.
• Team building events (we love karaoke. A lot. A lot.).

We believe that we are better together, and at TheFork we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great.

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