Customer Care Specialist – Italian

mytheresa; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading digital luxury shopping platform is seeking a Customer Care Specialist in Barcelona. The role involves building customer relationships and responding to inquiries with excellent service standards. Ideal candidates will have experience in luxury retail, native-level Italian, and strong communication skills. This position offers attractive benefits including up to 32 days of holiday, private health insurance, and a flexible remuneration package.

Servicios

Up to 32 days of holiday

Mobile office options

Discounted memberships for sports platforms and gyms

Private health insurance

Social Day

Formación

• Previous experience in customer service within (luxury) retail or relevant customer-facing roles.
• Familiarity with customer communication and e-commerce-related technology.
• Flexibility, resilience, and teamwork capabilities.

Responsabilidades

• Build lasting customer relationships and foster brand loyalty.
• Respond efficiently and accurately to customer requests.
• Collaborate closely with Payments, Customs, Warehouse and Shipping.

Conocimientos

Excellent communication

Interpersonal skills

Critical thinking

Problem-solving skills

Native-level proficiency in Italian

Good English skills

Herramientas

MS Office

Descripción del empleo

Overview

Barcelona

Clienteling & Customer Care

Customer Care Specialist – Italian (f / m / d) (Barcelona)

To support our Customer Care team we are searching for a Customer Care Specialist (f / m / d) to be based in our Barcelona office.

Responsibilities

• Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service
• Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)
• Consistently meet the highest service and KPI standards of the department
• Establish and maintain relationships to build a portfolio of relevant customers
• Collaborate closely with Payments, Customs, Warehouse and Shipping

Who You Are

• Previous experience in customer service within (luxury) retail or relevant customer-facing roles
• Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
• Familiarity with customer communication and e-commerce-related technology
• Good computer skills, especially MS Office
• Conscientiousness when handling customer data
• Flexibility, resilience, and the ability to work as part of a team
• Native-level proficiency in Italian (written and spoken) and excellent English skills; additional languages are a plus

What We Offer

• Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• 10 days / year of mobile office abroad in EU-countries (job and position permitting)
• Language & e-learning courses
• Staff discount of up to 30%
• Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería))
• Discounted membership for selected sports platforms & gyms
• Private health insurance
• Access to LinkedIn Learning
• Individual support on mental health & well-being
• Social Day
• Employee Share Purchase Plan

Who We Are

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.