Customer Care Specialist German (f/m/d) (Barcelona)

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Customer Care Specialist German (f/m/d) (Barcelona), Barcelona

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Client:

Mytheresa

Location:

Barcelona, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

30.04.2025

Expiry Date:

14.06.2025

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Job Description:

To support our Customer Care team, we are searching for a Customer Care Specialist – German (f/m/d) (Barcelona) to be based in our Barcelona office.

WHAT YOU WILL DO

• Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service.
• Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails).
• Consistently meet the highest service and KPI standards of the department.
• Establish and maintain relationships to build a portfolio of relevant customers.
• Collaborate closely with Payments, Customs, Warehouse, and Shipping.

Qualifications

WHO YOU ARE

• Previous experience in customer service within (luxury) retail or relevant customer-facing roles.
• Excellent communication, interpersonal skills, as well as strong critical thinking and problem-solving skills.
• Familiarity with customer communication and e-commerce-related technology.
• Good computer skills, especially MS Office.
• Conscientiousness when handling customer data.
• Flexibility, resilience, and the ability to work as part of a team.
• Native-level proficiency in German (written and spoken) and excellent English skills; additional languages are a plus.

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends).
• Mobile office with up to 40% of total contracted hours, performance-based after 4 or 6 months.
• 10 days/year of mobile office abroad in EU countries (job and position permitting).
• Comprehensive initial training and buddy program, including in-depth training for the first 2-3 weeks, followed by ongoing sessions in subsequent weeks and months.
• Language & e-learning courses.
• Staff discount of up to 30%.
• Flexible remuneration benefits (ticket restaurant, ticket transport, and ticket child care (guardería)).
• Discounted membership for selected sports platforms & gyms.
• Private health insurance.
• Access to LinkedIn Learning.
• Individual support on mental health & well-being.
• Social Day.
• Employee Share Purchase Plan.

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms, as well as high-quality service operations.

Since January 2021, we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong, diverse, and inclusive team is essential for Mytheresa. We value your expertise and motivation above individual backgrounds. Mytheresa ensures a fast and equal hiring process.

Our journey began 30 years ago when Susanne and Christoph Botschen opened a boutique in Munich. Nine years later, Mytheresa launched one of the first online shops for luxury brands, pioneering the industry.

Today, online sales account for over 95% of our business. With double-digit growth and loyal customers, Mytheresa is a success story in digital luxury shopping.

At Mytheresa, you can make an impact and help shape the future of digital luxury shopping. Join us for exciting opportunities!