Customer Care Specialist Dutch - TheFork, a Tripadvisor Company

TripAdvisor; Comunidad Valenciana; Híbrido; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Customer Care Specialist fluent in Dutch and English to join their dynamic team in Barcelona. This role focuses on providing exceptional support to customers, ensuring their dining experiences are seamless and enjoyable. You will engage with clients through various channels, addressing their inquiries and offering tailored solutions. The company promotes a flexible working environment, fostering personal and professional growth within a multicultural team. If you are passionate about customer service and thrive in a collaborative setting, this opportunity is perfect for you.

Servicios

Flexible working environment

Lunch vouchers

Health insurance fully covered

Life & Disability Insurance

Lifestyle benefits

Continuous learning programs

Free access to the Calm app

Dedicated parental leave

Amazing office amenities

Formación

• Experience in a customer support environment is essential.
• High level of communication skills and customer-centric approach.

Responsabilidades

• Answer incoming requests via phone, email, and chat.
• Assist customers with questions about our reservation system.

Conocimientos

Dutch (native level)

English (fluent)

Communication Skills

Customer Support Experience

Herramientas

CRM Tools

Descripción del empleo

Customer Care Specialist Dutch - TheFork, a Tripadvisor Company

Location : Barcelona, Spain

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners.

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products :

• TheFork App : our free restaurant discovery & booking app that helps you find your next table with ease.
• TheFork Manager : our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
• TheFork PAY and TheFork Gift Card : quick and easy ways to pay directly from TheFork app.

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

What you will do :

• Answer incoming requests via phone, email, and chat.
• Assist our customers on questions about our electronic reservation book, our website, or app.
• Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs.

Who you are :

• Based in Barcelona.
• Native level of Dutch and fluent in English. Speaking more languages is always welcome!
• An open-minded person with a high level of communication skills.
• Care about customer needs and always try to make their experience unique and satisfactory.
• Knowledge in CRM tools.
• Experienced in a customer support environment.

What we offer :

• A permanent contract.
• Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely).
• Competitive fixed salary, bonus, and equity.
• Lunch vouchers available for each working day.
• International teams and a multicultural environment spanning 10 offices across Europe.
• Highly inclusive working environment.
• Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel, etc.
• Continuous learning and development programs.
• Free access to the Calm app to help you build resilience.
• Dedicated parental leave and caregiver leave policies (12 weeks fully paid).
• Health insurance fully covered by the company.
• Life & Disability Insurance at no cost to the employee.
• Amazing offices with dining, a coffee point on each floor, and leisure area.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone has the opportunity to reach their full potential.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to.