Customer Care Specialist (DACH Market)

TN Spain; Barcelona; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

Una empresa innovadora en el sector de la restauración busca un Especialista en Atención al Cliente para el mercado DACH. En esta emocionante posición, serás la voz de la empresa, ayudando a los clientes a resolver sus inquietudes a través de múltiples canales. Con un entorno de trabajo flexible y un contrato permanente, tendrás la oportunidad de crecer en un equipo diverso y dinámico. Ofrecemos un salario competitivo, beneficios de estilo de vida, y programas de desarrollo continuo. Si te apasiona brindar un servicio excepcional y quieres formar parte de un equipo inclusivo y divertido, esta es tu oportunidad.

Servicios

Contrato permanente

Ambiente de trabajo flexible

Bonificación y acciones

Vales de comida

Acceso gratuito a LinkedIn Learning

Seguro de salud cubierto por la empresa

Eventos de team building

Acceso gratuito a la aplicación Calm

Beneficios de estilo de vida

Formación

• Experiencia en un entorno de soporte al cliente.
• Habilidades de comunicación y atención al cliente excepcionales.

Responsabilidades

• Responder a solicitudes entrantes por teléfono, correo electrónico y chat.
• Ayudar a los clientes con preguntas sobre la reserva electrónica y la aplicación.

Conocimientos

Comunicación efectiva

Atención al cliente

Fluidez en alemán

Fluidez en inglés

Conocimiento de herramientas CRM

Herramientas

CRM

Descripción del empleo

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Customer Care Specialist (DACH Market), Barcelona

Client:

thefork

Location:

Barcelona, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

What you will do:

1. Answer incoming requests via phone, email and chat
2. Assist our customers on questions about our electronic reservation book, our website or app
3. Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs

Who you are:

1. Based in Barcelona
2. Native level of German and fluent in English. Speaking more languages is always welcome!
3. An open-minded person with a high level of communication skills
4. Care about customer needs and always try to make their experience unique and satisfactory
5. Knowledge in CRM tools
6. Experienced in a customer support environment

What we offer:

• An awesome team (not everybody likes our jokes, but we try our best)
• A Permanent contract (that can be useful in life)
• Flexible working environment (2 days home office per week)
• Competitive fixed salary, bonus and equity (yes, equity!)
• Lunch vouchers available for each working day (because yes, we like to try our best restaurants)
• International teams - More than 30 nationalities and 16 offices worldwide
• Highly inclusive working environment
• Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc.
• Continuous learning and development programs (with full access to LinkedIn Learning!)
• Free access to the Calm app - a program dedicated to help you have the best work/life balance
• Health insurance fully covered by the company
• Life Insurance and Disability at no cost to the employee
• Amazing offices with dining, coffee point on each floor, and leisure area
• Team building events (we love karaoke. A lot. A lot.)

We believe that we are better together, and at TheFork we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great.

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