Customer Care Specialist

buscojobs España; País Vasco; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

Un innovador grupo de hospitalidad busca un agente de atención al cliente dinámico y orientado a resultados. En este papel, tendrás la oportunidad de representar a un líder de la industria, brindando apoyo excepcional a los huéspedes y contribuyendo al crecimiento de la empresa. Si tienes pasión por el servicio al cliente y deseas trabajar en un entorno diverso e inclusivo, donde tu contribución realmente marque la diferencia, esta es la oportunidad perfecta para ti. Únete a un equipo que valora la creatividad y la mejora continua mientras disfrutas de beneficios únicos como días flexibles y oportunidades de crecimiento profesional.

Servicios

Desayuno gratuito

Acceso a atención médica privada

Crédito anual para alojamientos

Oportunidad de trabajar desde otra ciudad

Plan de bonificación por rendimiento

Día flexible para trabajar desde casa

Días libres por cumpleaños

Eventos de team building

Días amigables con mascotas

Formación

• Mínimo 1-2 años de experiencia en atención al cliente.
• Dominio del español y inglés; un tercer idioma es un plus.

Responsabilidades

• Proporcionar asistencia experta a los huéspedes y resolver problemas complejos.
• Sugerir e implementar ideas innovadoras para mejorar la experiencia del cliente.

Conocimientos

Comunicación efectiva

Resolución de problemas

Negociación

Proactividad

Trabajo en equipo

Educación

Experiencia previa en contact center

Descripción del empleo

Olala is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a hospitality group that manages over 1200 accommodation units, such as short-term rentals, hotels, and other unique stays, as well as 10 F&B assets across multiple countries in Europe, Asia, and the Middle East.

Our mission is to provide our guests with unique hospitality experiences while promoting an efficient and sustainable way of travelling with style. Since our beginning in 2014, we’ve expanded our operations to 17 cities and are on our way to continue growing in different markets worldwide by offering travellers smart/digital and stylish accommodations and high-level service.

Your role

We are seeking a dynamic and result-oriented Customer Care Agent to join our team. As a Customer Care Specialist, you will represent a hospitality industry leader connecting people worldwide to unique travel experiences. This is an excellent opportunity to gain hands-on experience in the vacation rental industry and contribute to the growth of our company.

Your Journey

1. Provide Expert-Level Guest Support: Deliver professional, prompt, and friendly guest assistance with a focus on resolving complex issues. Listen to guests carefully, offering solutions that not only meet but exceed their expectations.
2. Advanced Troubleshooting and Problem Solving: Utilize in-depth knowledge and advanced resources to identify, diagnose, and resolve more intricate issues that Tier 1 support may escalate. Ensure a thorough and accurate resolution, minimizing the need for further escalation. Manage and respond to guest inquiries across various channels, including telephone, email, WhatsApp, Facebook, and others. Ensure that all communications maintain a high standard of clarity, professionalism, and responsiveness.
3. Proactive Solutions and Continuous Improvement: Suggest and implement innovative ideas to enhance the overall guest experience and contribute to the continuous improvement of support processes. Work closely with cross-functional teams to develop and refine strategies that increase sales and customer satisfaction.

For us, every day is filled with purpose.

What do you bring to your trip

1. At least 1 or 2 years of previous experience in contact center.
2. Spanish & English proficiency is required. A third language (Portuguese, Romanian or French) is a plus.
3. Excellent communication and negotiation skills.
4. Problem-solving, sense of responsibility, proactive and multi-tasking.
5. Flexible working different shift patterns and weekends.
6. Breakfast is the most important meal of the day. Fruit, coffee & milk is on us!
7. You will have access to apply for our private healthcare after a probation period of 6 or 12 months, depending on your type of contract.
8. Employees know it first! You will be able to enjoy an annual credit to use in one of our accommodations around the world.
9. You will have the opportunity to work from another city for a total of 2 weeks per year.
10. You can make a difference with us. We’ll develop a compensation bonus plan based on your performance and individual projects linked to the company goals.
11. Keep learning! Career growth and development opportunities including learning programs and career plans per department and position.
12. Flex day: Your flexibility is important. Enjoy the possibility of working from home 1 day a week.
13. Birthdays Off: Enjoy your birthday doing what you love most.
14. Events: Team buildings, office events and once a month Olala Homes invites you to an afterwork!
15. Pet friendly days at the office: we want to meet your furry friend!

Diversity and Sustainability

At Olala, we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success.

Additionally, we believe in taking action towards curving the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among others actions.

We look forward to receiving your application!

For more information about Olala, visit our website and to keep up to date with Olala news, follow us on LinkedIn and Instagram!