Customer Care Specialist

Heymondo; Málaga; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

Join a leading travel insurance company as a Customer Care Specialist, where you will provide exceptional support, ensure high customer satisfaction, and play a vital role in enhancing the overall customer experience. With a focus on communication and responsiveness, you will handle inquiries, offer solutions, and contribute to product improvements in a dynamic environment.

Servicios

Competitive annual salary

Indefinite contract

Flexible working environment

Opportunity for growth

Formación

• Bilingual in Spanish (native) and English (plus).
• 3+ years in Remote Customer Care in Travel/Insurance.
• Ability to work efficiently in fast-paced environments.

Responsabilidades

• Handle customer inquiries and resolve issues efficiently.
• Collaborate with teams to enhance customer experience.
• Collect information for claims and assist in follow-ups.

Conocimientos

Effective communication

Multitasking

Problem-solving

Customer service

Descripción del empleo

Heymondo is a rapidly growing travel insurance company known for our dynamic and collaborative work environment. We value the opinions and efforts of all our team members, fostering a culture of learning, growth, and hard work. We are seeking a highly customer-focused and detail-oriented Customer Care Specialist to champion the customer experience across our digital products, ensuring that every interaction aligns seamlessly with our company’s mission : making life easier for travelers.

In this role, as a Customer Care Specialist, you will play a key role in providing exceptional support to our customers and ensuring their needs are met efficiently and effectively.

You'll be responsible for handling customer inquiries, resolving issues, and delivering personalized solutions, while consistently representing our brand with professionalism and empathy.

Your focus will be on providing timely responses, maintaining a high level of customer satisfaction, and collaborating with internal teams to ensure a seamless experience from initial contact to issue resolution.

You will be the voice of the customer, ensuring that feedback is communicated to relevant teams to drive improvements and enhance our products and services.

Ready to make a difference, one customer at a time?

Mission : Deliver exceptional customer service by providing timely, accurate, and personalised support. Focus on resolving customer inquiries efficiently, reducing response times, and continuously improving the customer experience to uphold the highest standards of service and satisfaction.

Key activities / responsibilities to perform :

• Ensure customer satisfaction and provide professional customer support.
• Knowing our products inside and out so that you can understand the customer’s needs and recommend solutions.
• Discuss with customers on different channels and provide information on the company’s products and services.
• Take the extra mile to engage customers.
• Offer information about coverage and price to prospective customers. Respond promptly to customer inquiries.
• Provide feedback to the management team on the efficiency of the customer service tools, new customer needs, and how to enhance website / app value proposition.
• Liaise with other departments and provide support to them.

Claims Support :

• Collect all the information of the customers to open claims with the Insurance company.
• Follow up on open cases.
• Resolution of claims, doubts, and incidents for our travelers.

Requirements :

• Bilingual : Native-level Spanish skills required, and English as a plus.
• At least 3 years of experience in a similar position (Remote Customer Care in Travel & / or Insurance industry).
• Ability to multitask. (Email / Chat / Voice)
• Effective communication skills – both verbal and non-verbal.
• Must always be friendly and willing to provide assistance to others.
• Ability to cope in a fast-paced job environment.
• Must be able to critically analyze all situations and solve problems efficiently.

Schedule : Full Time

• 37.5 hour work week from Monday to Friday.
• 100% Remote (we have a very nice office right next to Torre Agbar in Barcelona in case you want to work from there too)

Office Location : Barcelona

• Indefinite contract
• Possibility to evolve alongside the growth of Heymondo.
• Competitive annual salary + variable based on your performance.
• Flexible and good work environment.

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