Customer Care Specialist

Factor Eleven; Madrid; Presencial; EUR 60.000 - 100.000; Jornada completa

Descripción de la vacante

Join a dynamic team as an Air Cooled Chiller Product Engineering Manager, where your expertise in mechanical engineering will drive innovation in air-cooled chillers. This role involves product development, collaborating with global teams, and enhancing customer satisfaction through tailored design solutions. You'll leverage your extensive experience to optimize manufacturing processes and resolve field issues, ensuring high performance and reliability. This is an exciting opportunity to be part of a forward-thinking company dedicated to building smart cities and communities, offering a competitive compensation package and a supportive work environment that fosters professional growth.

Servicios

Life and accident insurance

Flexible remuneration options

Training and professional development

Excellent work environment

Formación

• 10+ years of experience in mechanical engineering with air-cooled chillers.
• Strong understanding of HVAC design principles and thermodynamics.

Responsabilidades

• Oversee product development and provide customized design solutions.
• Support manufacturing processes and resolve field issues effectively.

Conocimientos

Mechanical Engineering

Thermodynamics

Fluid Dynamics

Problem-Solving

Communication Skills

Educación

Bachelor's degree in Mechanical Engineering

Master's degree in Mechanical Engineering

Herramientas

CAD software (Pro-E, Creo)

MRP systems (SAP)

Descripción del empleo

Air Cooled Chiller Product Engineering Manager

We are looking for a seasoned Mechanical Engineering Manager with extensive experience in air-cooled chillers to join our engineering team. The ideal candidate will have a strong background in product development & sustaining, supporting manufacturing processes, providing customized design solutions, and addressing field issues for installed chiller systems. This role requires a hands-on approach and an ability to collaborate effectively across global organizations to enhance product performance, reliability and customer satisfaction in EU region.

What will you do

• Product Development : Maintains in-depth understanding of theories, concepts, technical principles, and processes related to all aspects of air-cooled chillers. Proficient in refrigeration system design, components selection, and chiller mechanical assembly design. Serve as technical expert to support product design compliance to EU code.
• Customized Design Solutions : Work closely with application engineering team and customers to understand their specific requirements and develop tailored design solutions for air-cooled chiller systems. Participate in design reviews and develop validation tests.
• Product Sustaining : Identify opportunities for product and process improvements based on field feedback and performance data. Working closely with global engineering centers and local factories to initiate and execute engineering changes. Support new product introduction and components localization efforts.
• Field Issue Resolution : Provide support to field service team to investigate and troubleshoot issues reported in the field for installed chillers. Conduct root cause analysis and implement corrective actions to resolve problems effectively.
• Manufacturing Support : Possesses extensive knowledge of manufacturing processes related to air-cooled chiller products and applies the philosophy of designing to standard manufacturing process. Collaborate with manufacturing teams to optimize production processes and ensure the efficiency and quality of air-cooled chillers assembly.
• Collaboration : Partner with cross-functional teams, including sales, quality assurance, and service, to ensure seamless communication and alignment on project goals and customer expectations.
• Testing and Validation : Oversee testing procedures for new and existing products, ensuring they meet performance specifications and regulatory standards. Analyze test results and recommend design modifications as necessary.
• Documentation and Reporting : Maintain accurate and comprehensive documentation of engineering processes, design changes, and field issue resolutions. Prepare detailed reports for management and clients.

What we look for

• Bachelor’s degree in Mechanical Engineering or a related field; Master’s degree is preferred.
• 10+ years of experience in mechanical engineering, specifically with air-cooled chillers or HVAC systems.
• Strong understanding of thermodynamics, fluid dynamics, and HVAC design principles.
• Proven experience in supporting manufacturing processes.
• Familiar with CAD software (e.g., Pro-E, Creo), MRP systems (e.g. SAP), and engineering analysis tools.
• Excellent problem-solving skills with a hands-on approach to troubleshooting.
• Strong communication and interpersonal skills, with the ability to convey technical information to non-technical stakeholders across the globe.
• Ability to work independently and collaboratively in a fast-paced environment.

What we offer

Johnson Control offers an interesting compensation package according to your qualification and experience. You can enjoy an attractive package of social benefits such as life and accident insurance, and the possibility of opting for Flexible Remuneration. In addition to our salary policy, job stability, training, the possibility of professional development, and an excellent work environment, are part of our employee benefits package.

Working with us you will be part of a global company that welcomes diversity, rewards work well done and inspires people to achieve their best. In an environment that is constantly evolving, we will put the pillars so that you can develop a professional path that is as unique as you. As a member of our team, you will have the opportunity to make a difference.

Who we are

The future is being built today, and Johnson Controls is making that future more productive, safe and sustainable. We create smart buildings, energy-saving solutions, integrated infrastructure and state-of-the-art transportation systems that work together seamlessly to deliver on the promise of building smart cities and communities. At its core, this promise is about delivering innovation to improve the lives of people and the world.

Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco, York, Metasys, Ruskin, Titus, Frick, Penn, Sabroe, Simplex, Ansul, and Grinnell; SENSORMATIC Solutions.