Customer Care Representative Italian (Temporary)

Ria Money Transfer; Jaén; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Ria Money Transfer is looking for an enthusiastic Italian Speaker Customer Care Representative to join their team in Madrid, Spain. The role involves providing exceptional support through effective communication and relationship-building, with a focus on customer satisfaction. Ideal candidates will possess strong problem-solving skills and adaptability in a dynamic environment.

Formación

• Minimum of 1-2 years of experience in customer service or call center roles.
• Fluent in Italian; additional languages a plus.
• Ability to work flexible schedules.

Responsabilidades

• Respond promptly to calls, emails, and chats from customers.
• Empathize with customer concerns and provide solutions.
• Utilize company software to assist customers and maintain records.

Conocimientos

Customer-focused mindset

Attention to detail

Problem-solving skills

Strong verbal and written communication skills

Educación

High school diploma or equivalent

College education preferred

Herramientas

MS Office

Descripción del empleo

Ria Money Transfer is seeking an enthusiastic and dedicated Italian Speaker Customer Care Representative to join our team in Madrid, Spain. As a Customer Care Representative, you will play a key role in providing exceptional service to our customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.

Responsibilities :

• Respond promptly and professionally to inbound calls, emails and chatsfrom customers regarding their transactions, needs, or issues.
• Listen actively to customers, empathize with their concerns, and provide practical solutions.
• Build and maintain strong relationships with customers and colleagues based on trust and reliability.
• Utilize company software and tools effectively to assist customers and maintain accurate records.
• Adhere to departmental metrics and goals while consistently delivering excellent customer service.
• Make appropriate product or service recommendations based on customer needs.

Qualifications :

• High school diploma or equivalent (college education preferred).
• Minimum of 1-2 yearsof experience in customer service or call center roles.
• Proficiency in MS Office and internet navigation.
• Strong verbal and written communication skills.
• Ability to work flexible schedules and adapt to changing priorities.
• Customer-focused mindset with attention to detail and problem-solving skills.
• Fluent in Italian ; additional languages are is a huge plus.

If you are passionate about delivering exceptional customer service and thrive in a dynamic team environment, apply for this exciting opportunity and let’s talk!

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