Customer Care Representative

EasyPark; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a dynamic company that is transforming urban living as a Customer Care Representative. In this role, you will engage with customers in a vibrant international team, providing exceptional service and support. Your contributions will directly impact customer satisfaction and retention, as you work to streamline processes and enhance the customer experience. This is a fantastic opportunity to develop your skills in a fast-paced environment while making a real difference in people's lives. If you are passionate about customer service and thrive in a collaborative setting, this role is perfect for you.

Formación

• Experience in sales or customer care is beneficial.
• Fluency in Spanish and Portuguese is essential for communication.

Responsabilidades

• Provide excellent support to customers via calls, emails, and chat.
• Identify ways to improve internal processes within Customer Care.

Conocimientos

Customer Service

Sales Experience

Fluency in Spanish

Fluency in Portuguese

Fluency in English

Team Collaboration

Problem-Solving

Descripción del empleo

Would you like to work as a Customer Care Representative in an entrepreneurial and international environment? EasyPark is a rapidly growing tech company on a mission to make cities more liveable. In this role, you will be part of the customer care team in Madrid where the main goal is to offer excellent support to our customers.

The Role

As a Customer Care Representative, you will be part of a team of friendly colleagues in an international environment. You will be responsible for providing our Spanish and Portuguese customers with excellent support through high availability and flexibility. The aim of the customer care team is to keep down the customer contact ratio to a minimum through continuous collection of information about the different topics our customers contact us about to take action on it. Together with other stakeholders, such as team managers and process drivers, we come up with proposals of how to eliminate the need for customers to contact us at Customer Care, which has a great financial impact for the company.

You will contribute & make an impact through :

• Building and maintaining a good relationship with EasyPark customers, primarily within the B2C segment but also B2B.
• Answering incoming customer service calls, emails, and chat.
• Actively working with onboarding of customers, customer loyalty, and win-back.
• Going the extra mile to leave our customers with a positive feeling when they have been in contact with us on the phone, through email, through social media channels, or any other channel used by the company.
• Supporting the collection of information about what customers are contacting us about by logging contacts according to the company policy.
• Continuously working to identify ways to improve our internal processes within Customer Care and escalating to team manager and process drivers when needed.
• Continuously monitoring own performance to ensure alignment with the objectives set up within Customer Care.

About you

We are looking for someone who has a genuine interest in Customer Service and enjoys working in a fast-paced team environment while acting without prestige. A social team player with an understanding of what a great Customer Experience means and who can also work independently. You are curious and like to challenge yourself by stepping out of your comfort zone and trying out new things to develop and grow. Feedback is something you welcome with humbleness.

Your background

We don’t think one size fits all, but a successful candidate might have the following :

• Previous work experience in sales and / or Customer Care.
• Motivation to work with others towards common goals.
• Written and oral fluency in Spanish, Portuguese, and English. Portuguese as a native language is preferred.
• Knowledge of Catalan, Galician, Basque, or any other language is a plus.
• Availability to work full time from Mon - Fri 10 AM to 6 PM.

This role is based at the EasyPark Madrid office in Spain.

Life at EasyPark

We are a values-driven company with an international culture and a global presence. By providing an environment with space to grow and room for autonomy, we believe in encouraging and supporting our team members to take initiative and act outside of their comfort zone. To have an open mind and embrace change is a part of our DNA. At EasyPark, we are dedicated to maintaining an open culture where the voice of each person is heard, and we play as one team across the globe. Diversity is something we celebrate and we are committed to creating an inclusive environment for everyone.