Customer Care Professional

潦晕杯; Las Palmas de Gran Canaria; Presencial; EUR 18.000 - 23.000; Jornada completa

Descripción de la vacante

Una empresa innovadora en movilidad busca profesionales dinámicos para unirse a su equipo de atención al cliente. En esta posición híbrida y a tiempo completo, tendrás la oportunidad de ofrecer un servicio excepcional, asegurando la satisfacción del cliente mientras trabajas en un entorno flexible. Con un enfoque en la resolución de problemas y la comunicación efectiva, serás clave para enfrentar desafíos y brindar apoyo a los clientes. Si te apasiona el servicio al cliente y deseas formar parte de un equipo en crecimiento, esta es la oportunidad perfecta para ti.

Formación

• Habilidades demostradas en satisfacción y soporte al cliente.
• Capacidad para navegar situaciones desafiantes con empatía.

Responsabilidades

• Proporcionar un soporte al cliente excepcional para garantizar la satisfacción del cliente.
• Utilizar habilidades analíticas para abordar eficazmente las consultas.

Conocimientos

Atención al cliente

Comunicación efectiva

Resolución de problemas

Empatía

Descripción del empleo

OFFUGO MOBILITY SL, operating under the brands offUgo, Car Rental Made Easy!, and Remoteo, is a pioneering long-distance mobility solution born in the digital age. We operate two business lines : Remoteo, dedicated to providing software to vehicle rental companies, and offUgo.es, devoted to delivering the best car rental experience on the market.

Since our inception in 2020, we have maintained a consistent growth trajectory. We are now expanding our team and seeking two dynamic professionals to join our Customer Care Team and help us continue delivering exceptional service.

Role Description

This is a full-time, hybrid position for a Customer Care Professional at offUgo. The role requires providing stellar customer support, ensuring client satisfaction, and utilizing strong analytical and communication skills to effectively address inquiries. Based in Palma, the role offers the flexibility to work remotely.

Job Conditions

• Full-time contract (40 hours per week)
• Work schedule : 5 days a week, with 2 days off (available to work on weekends)
• Hybrid working model : 3 days in our Parc Bit office, 2 days remote
• Working hours : 8 hours per day, which may be spread between 8 AM and 8 PM
• Salary : €18,000 to €23,000 gross per annum, dependent on experience

Qualifications

• Demonstrated skills in customer satisfaction and support
• Exceptional communication skills
• Deep expertise in customer service
• Ability to navigate challenging situations with empathy
• Robust problem-solving skills
• Experience in the tourism or mobility sector is advantageous
• Must be proficient in English at a professional level