Customer Care Officer (w/m/x) (NL & FR)

Doctena; Alicante; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

An innovative startup is seeking a Customer Care Officer to enhance patient access to healthcare through online appointment booking. In this fully remote role, you will be pivotal in supporting customers by addressing inquiries, resolving issues, and training new users on the platform. Join a dynamic team dedicated to transforming digital healthcare in Europe, where your contributions will directly impact the growth and efficiency of services. Embrace the challenge of a fast-paced environment that values teamwork and individual initiative, offering you a fulfilling career path in a promising industry.

Formación

• Knowledge of customer service principles and relevant applications.
• Strong verbal and written communication skills are essential.

Responsabilidades

• Handle customer inquiries via phone, chat, and ticketing system.
• Resolve customer issues and maintain records of interactions.

Conocimientos

Customer service principles

Strong communication skills

Problem analysis and problem-solving

Attention to detail

Teamwork

Educación

High school diploma or equivalent

Herramientas

Ticketing system

Computer applications

Descripción del empleo

Social network you want to login/join with:

Customer Care Officer (w/m/x) (NL & FR), Alicante

Location:

Alicante

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

Not specified

Job Views:

3

Posted:

22.02.2025

Expiry Date:

08.04.2025

Job Description:

DOCTENA is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria.

If you are looking for a fast-moving growth-oriented start-up in Digital Healthcare, this is it!

The role of Customer Care Officer is central to the success of this mission, as your contribution will be to help increase the number of patients and doctors using DOCTENA.

Your responsibilities will include:

• Dealing directly with customers either by telephone, chat, or through our ticketing system
• Responding promptly to customer inquiries
• Handling and resolving customer issues
• Obtaining and evaluating all relevant information to handle product and service inquiries
• Setting up new customer accounts and delivering remote training to new Doctena Pro customers to ensure the best possible adoption of our product
• Reviewing, preparing, and importing patient data into Doctena Pro
• Processing orders, forms, applications, and requests
• Organizing workflow to meet customer timeframes
• Directing requests and unresolved issues to the designated resource
• Keeping records of customer interactions and transactions, recording details of inquiries, comments, complaints, and actions taken
• Communicating and coordinating with internal departments
• Following up on customer interactions
• Providing feedback on the efficiency of the customer service process

Your work environment:

You will join a team of young, passionate people dedicated to building the best online medical service offering in Europe. The position will be fully remote with an occasional visit to the headquarters in Luxembourg. We offer a full-time contract with an attractive salary package and benefits according to your experience. We consider working for a promising startup to be a lifestyle choice rather than a job choice. Our positions are challenging but also come with amazing advantages and fulfillment to those who earn them.

Minimum Requirements:

• A high school diploma, a general education degree, or equivalent
• Knowledge of customer service principles and practices, as well as relevant computer applications
• Strong communication skills – verbal and written
• Comfortable working with computers and IT systems
• Problem analysis and problem-solving skills
• Attention to detail and accuracy
• Ability to work in a team
• Ability to balance autonomy vs teamwork
• Hands-on approach and comfort with unknown situations

Language skills are very important in this role. You speak and write a combination of Dutch / French; the common office language is English.