Customer Care Officer (w / m / x) (NL & FR)

Doctena; Alicante; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

Doctena, a leader in digital healthcare, seeks a Customer Care Officer in Alicante. This fully remote role involves guiding customers through their interactions with the service, ensuring a smooth process. You'll join a dynamic team dedicated to enhancing patient access to healthcare in a fast-growing startup environment.

Formación

• Strong verbal and written communication skills.
• Knowledge of relevant computer applications.
• Comfortable working with computers and IT systems.

Responsabilidades

• Deal directly with customers via telephone, chat, or ticketing system.
• Respond promptly to customer inquiries and resolve issues.
• Set up new customer accounts and help with product adoption.

Conocimientos

Customer service principles

Problem analysis

Attention to detail

Teamwork

Educación

High school diploma or equivalent

Descripción del empleo

Social network you want to login/join with:

Customer Care Officer (w/m/x) (NL & FR), Alicante

col-narrow-left

Location:

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

2h1249o9-197890

Job Views:

1

Posted:

09.07.2025

Expiry Date:

23.08.2025

col-wide

Job Description:

DOCTENA is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria.

If you are looking for a fast-moving growth-oriented start-up in Digital Healthcare, this is it!

The role of Customer Care Officer is central to the success of this mission, as your contribution will be to help increase the number of patients and doctors using DOCTENA.

Your responsibilities will be to :

• Deal directly with customers via telephone, chat, or our ticketing system
• Respond promptly to customer inquiries
• Handle and resolve customer issues
• Obtain and evaluate all relevant information to handle product and service inquiries
• Set up new customer accounts and deliver remote training to new Doctena Pro customers to ensure the best adoption of our product
• Review, prepare, and import patient data into Doctena Pro
• Process orders, forms, applications, and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the appropriate resource
• Keep records of customer interactions and transactions, including inquiries, comments, complaints, and actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the customer service process efficiency

Your work environment:

You will join a team of passionate young professionals dedicated to building the best online medical service in Europe. The position is fully remote with occasional visits to our headquarters in Luxembourg.
We offer a full-time contract with an attractive salary and benefits based on your experience.
Working for a promising startup is considered a lifestyle choice, offering challenging roles with great advantages and fulfillment.

• You have a high school diploma, general education degree, or equivalent
• You possess knowledge of customer service principles and relevant computer applications
• You have strong verbal and written communication skills
• You are comfortable working with computers and IT systems
• You enjoy problem analysis and solving
• You pay attention to detail and accuracy
• You enjoy working in a team
• You can integrate well into a team and balance autonomy with teamwork
• You are proactive and adaptable to unknown situations

Language skills are crucial. You should speak and write in Dutch / French. The common office language is English.