Customer Care Lead

Factor Eleven; Valencia; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading fashion company is seeking a passionate Store Manager for its La Roca Village location. The ideal candidate will possess exceptional customer service skills, strong communication abilities, and a solid background in retail management. This 12-month fixed-term contract involves operational management, achieving sales goals, and leading a dedicated sales team to enhance customer experience and maximize sales.

Formación

• Initial management experience in retail required.
• Strong commercial temperament and results-oriented culture.
• Enthusiastic about fashion with strong product awareness.

Responsabilidades

• Greet and assist customers, ensuring personalized service.
• Control performance indicators and manage stocks.
• Lead sales team and ensure training of new employees.

Conocimientos

Customer Service

Communication Skills

Sales Management

Team Management

Product Knowledge

Herramientas

Microsoft Office

Descripción del empleo

We are looking for a passionate Store Manager with experience in retail to join our amazing team in La Roca Village! Please note this is a 12-month fixed-term contract.

The candidate must possess exceptional customer service skills and a strong sense of fashion. Moreover, the candidate must demonstrate the ability to maximize sales through strong communication skills, industry knowledge, and enthusiasm that results in increased sales. The candidate should be able to provide daily operational management and guidance for the store, ensuring that the products are presented in accordance with brand standards.

Additionally, the candidate will need to achieve budgeted sales plans for the store on a weekly, monthly, and yearly basis. Under the direction of the Area Manager, you will contribute to the achievement of sales goals at the point of sale.

As a true The Kooples brand ambassador, your main tasks will be the following :

• To allow our customers to live the unique TK Client Experience :

Greet and assist customers throughout their visit, ensuring personalized service;

• Advise customers by promoting our traditional know-how and the characteristics of our products through a well-controlled sales pitch;
• Build customer loyalty and guarantee customer satisfaction.
• To ensure the development of the sales of your point of sale :

Control and optimize performance indicators through sales analysis (Top, Flop, CR, ATV, UPT...);

• Manage stocks, guarantee their reliability, and carry out inventories (revolving and total);
• Ensure reporting to management (daily, weekly, and monthly reports);
• Manage the trading budget of the point of sale.
• Manage, animate, and focus your sales team :

Participate in recruitment;

• Ensure the integration and training of new employees;
• Manage sales goals on a daily basis (custom goals, challenges, etc.);
• Guarantee the development of the skills of your employees (assessment, coaching).
• Ensuring the optimal functioning of the point of sale :

Create schedules and set up zoning;

• Create visual merchandising according to company guidelines;
• Ensure the smooth running of the point of sale.

You should have initial management experience in the retail or premium service sector. You are a field worker, an excellent manager with excellent interpersonal skills, and you are organized. With a strong commercial temperament, you have a results-oriented culture. You are enthusiastic about fashion, possess strong product awareness, and have good knowledge of the industry and its trends. Excellent knowledge of the Microsoft Office package is also required.

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