Customer Care - French Market

Bsport; Barcelona; Híbrido; EUR 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Claude AI account from day one

Health insurance coverage by bsport

Wellhub access to gyms and wellness ap

Flexible pay: tax-free benefits via Al

Office on Passeig de Gràcia, Barcelona

1 remote day/week + 15 extra days/year

Summer Fridays in August

Descripción de la vacante

bsport is seeking a customer-facing specialist to be the first point of contact for users, solving problems and maximizing product value. You will work closely with other teams to address issues, improve service quality, and contribute to an outstanding customer experience.

Ideal candidates have 1+ year of SaaS customer support experience, native French and English, and strong communication. A willingness to learn about fitness tech and a proactive, empathetic approach are essential.

Formación

• 1+ year in customer support, ideally in software.
• Native French and English.
• Excellent communication: write clearly and warmly, show empathy and patience under pressure.
• Product curiosity: enjoy learning products in depth and turning knowledge into solutions.
• Nice to have: fitness or wellness background, Intercom experience or a third language.

Responsabilidades

• First contact on every conversation: handle chat and email handoffs, solve standard requests (passes, subscriptions, bookings, members, invoices, app how-to, payment status).
• Clean escalations: elevate cases to Level 2 with full context and ensure ownership until resolved.
• Feedback: flag recurring questions and missing help center content.

Conocimientos

Customer support

French (native)

English (native)

Communication

Product curiosity

Intercom experience

Herramientas

Intercom

Descripción del empleo

At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

Join bsport at one of the most exciting stages of its journey: backed by €30 million in funding, the company is accelerating its international expansion and redefining the future of fitness and wellness tech.

The role

You’ll be the first point of contact for customers, helping them solve problems and get the most out of our product. You’ll combine empathy, curiosity, and problem-solving to deliver an outstanding customer experience, while working closely with other teams to tackle more complex issues and make things better for everyone.

What you will own

1. First contact on every conversation

   • Pick up Fin handoffs and new conversations in chat and email.

   • Solve standard requests: passes, subscriptions, bookings, members, invoices to members, branded app how-to, payment status.

2. Clean escalations

   • When a case needs a decision or an investigation, you elevate it to Level 2 with everything they need.

   • Once the case is escalated correctly, Level 2 owns the client and the conversation until it is closed.

3. Feedback

   • Flag recurring questions and missing help centre content.

You would be great fit if you have

• Customer support experience: 1+ year in customer support, ideally in software.

• Language skills: Native French and English.

• Excellent communication: You write clearly and warmly, show empathy, and remain patient when helping customers under pressure.

• Product curiosity: You enjoy learning products in depth and can turn that knowledge into practical solutions for customers.

• Nice to have: Fitness or wellness background, intercom experience or a third language.

Schedule:

Full-time, 40 hours per week, following a rotating schedule:

• Two weeks per month: Monday to Friday 9:00 am - 6:00 pm

• Two weeks per month (weekend rota):

  • Wednesday to Friday: 9:00 am – 6:45 pm

  • Saturday: 9:00 am – 2:00 pm (Work from home)

  • Sunday: 9:00 am – 6:45 pm (Work from home)

  • Monday and Tuesday: Days off.

What We Offer

• AI-powered, from day one: Your own Claude account and a monthly AI tools budget.
• Your health comes first: Alan health insurance fully covered by bsport · DKV dental · mental health support · paid sick leave.
• Move like the people we serve: Wellhub access to thousands of gyms, studios and wellness apps.
• Get more from your pay: Alan Flex: pay meals, transport and nursery from your gross salary, tax-free.
• A great place to work, live and connect: Office on Passeig de Gràcia · 1 remote day/week + 15 extra days/year · Summer Fridays in August · an international team across Europe, the US and APAC.

The hiring process

• Introduction call with Charlotte, talent acquisition
• First interview with Rachel, your future team leader
• Second interview with Taninna, Head of CSM

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.