Customer Care & Fashion Advisor w/ native level of French

TN Spain; Barcelona; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a leading luxury fashion e-commerce firm as a Customer Care & Fashion Advisor in vibrant Barcelona! This role is perfect for those passionate about fashion and customer service, especially if you are a native French speaker. You will engage with high-end clients, ensuring they receive exceptional support and advice. Enjoy a dynamic work environment, surrounded by a diverse international team, while benefiting from flexible perks like gym memberships and generous holiday allowances. If you thrive in a fast-paced setting and love helping others, this opportunity is for you!

Servicios

Up to 32 days of holiday

Mobile office abroad (10 days/year)

Staff discounts

Flexible benefits

Gym memberships

Private health insurance

Formación

• Experience in luxury fashion customer service is a plus.
• Ability to work under pressure and maintain a positive attitude.

Responsabilidades

• Provide top-tier consumer experience by addressing inquiries.
• Advise international premium clients regarding order processes.

Conocimientos

Communication Skills

Customer Service

French (native level)

English (full professional proficiency)

IT Systems Proficiency

Herramientas

Windows

Descripción del empleo

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Customer Care & Fashion Advisor w/ native level of French, Barcelona

Location: Barcelona, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

27.04.2025

Expiry Date:

11.06.2025

Job Description:

Are you passionate about luxury fashion and retail? Do you excel at communication and enjoy helping others? If you speak French at a native level and love assisting high-end fashion customers, we'd love to hear from you!

Our client is a leader in luxury fashion & retail e-commerce with a diverse international team. They collaborate with major fashion brands and seek enthusiastic talents to join their Customer Service team.

You would be a great fit if you possess excellent communication skills, maintain a positive attitude, and have a passion for the fashion industry.

Tasks

• Provide a top-tier consumer experience by addressing customer inquiries about products or services
• Respond to customer requests via phone and email
• Advise and support international premium clients regarding the order process
• Deliver excellent customer service with a deep understanding of e-commerce
• Contribute to the continuous improvement of internal processes
• Collaborate closely with Payment, Warehouse, and Shipping departments

Requirements

• Experience in luxury fashion customer service is a plus
• Proficiency with IT systems (Windows)
• Excellent listening and communication skills
• Ability to work under pressure
• Native French speaker
• Full professional proficiency in English

Additional benefits include up to 32 days of holiday, potential hybrid work after 6 months, 10 days/year mobile office abroad within the EU, staff discounts, flexible benefits, gym memberships, private health insurance, and an international work environment near the beach.

The recruitment process involves three steps: an initial interview with Babel recruiter, followed by an interview with the company's Talent Acquisition Specialist, and a final interview with the Customer Care team leader or manager.

Babel Profiles is a boutique recruitment agency based in Barcelona, dedicated to connecting talented candidates with leading brands in a close and informal setting, focusing on recognizing individual skills and competencies.