Customer Care & Fashion Advisor (2nd Level)

MYTHERESA; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A luxury e-commerce company in Barcelona is seeking a Customer Care Specialist to enhance customer relationships and deliver personalized service. The ideal candidate has experience in luxury retail, strong communication skills, and proficiency in English. You'll respond to customer inquiries efficiently, meet KPIs, and collaborate with various departments. This role offers competitive benefits including health insurance and flexible remuneration options.

Servicios

Up to 32 days of holiday

Mobile office

Language & e-learning courses

Staff discount

Flexible remuneration benefits

Discounted gym memberships

Private health insurance

Mental health support

Social Day

Employee Share Purchase Plan

Formación

• Previous experience in customer service within luxury retail or relevant roles.
• Native-level proficiency in English (written and spoken); additional languages are a plus.

Responsabilidades

• Build lasting customer relationships and foster brand loyalty.
• Respond efficiently and accurately to customer requests.
• Meet the highest service and KPI standards.

Conocimientos

Customer service experience

Excellent communication

Interpersonal skills

Critical thinking

Problem-solving skills

Familiarity with e-commerce technology

Good computer skills

Flexibility

Resilience

Teamwork

Herramientas

MS Office

Descripción del empleo

To support our Customer Care team we are searching for a Customer Care Specialist to be based in our Barcelona office.

WHAT YOU WILL DO

• Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service
• Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)
• Consistently meet the highest service and KPI standards of the department
• Establish and maintain relationships to build a portfolio of relevant customers
• Collaborate closely with Payments, Customs, Warehouse and Shipping

WHO YOU ARE

• Previous experience in customer service within (luxury) retail or relevant customer-facing roles
• Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
• Familiarity with customer communication and e-commerce-related technology
• Good computer skills, especially MS Office
• Conscientiousness when handling customer data
• Flexibility, resilience, and the ability to work as part of a team
• Native-level proficiency in English (written and spoken); additional languages are a plus

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• 10 days/year of mobile office abroad in EU-countries (job and position permitting)
• Language & e-learning courses
• Staff discount of up to 30%
• Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería))
• Discounted membership for selected sports platforms & gyms
• Private health insurance
• Access to LinkedIn Learning
• Individual support on mental health & well-being
• Social Day
• Employee Share Purchase Plan