Customer Care Claims Specialist- German Speaking (Hybrid Working)

lastminute.com; Madrid; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A leading travel tech company is seeking a Customer Service Representative for the Claim department in Madrid. The role involves handling customer complaints and requests with sensitivity, ensuring a service-oriented culture that fosters loyalty. Ideal candidates are proficient in German and Spanish, have customer service experience, and are quick learners.

Formación

• Native or proficient in German and Spanish.
• Customer service experience preferred.
• Ability to work under tight deadlines.

Responsabilidades

• Investigate and resolve customer complaints through various channels.
• Ensure customers are informed of developments relating to their queries.
• Navigate the website and travel booking systems effectively.

Conocimientos

Proactive attitude

Customer service

Problem-solving

Herramientas

GDS Sabre

Amadeus

Descripción del empleo

is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as Volagratis, Rumbo, Bravofly, Jetcost, and Hotelscan.

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink".

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. We run our business in 17 languages and 40 countries, with more than 1,500 employees spread across our offices worldwide, developing our own products and services to power the entire traveller journey for millions of people.

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange.

Job Description

Are you looking for a role in customer service? We are seeking someone to join the Claim department within our Customer Service team in the Madrid office. You will ensure customer complaints and standard requests are handled efficiently and with the appropriate sensitivity. You will monitor, respond, and engage with customers across different channels, contributing to a service-oriented culture aimed at building repeat business and customer loyalty.

Key Responsibilities

1. Investigate and resolve customer complaints through various channels.
2. Take ownership, ensuring the customer is kept informed of any developments relating to their query until full resolution.
3. Navigate the website and travel booking systems confidently and effectively.
4. Lead by example, representing the values of the business.

Qualifications

1. Native or proficient in German and Spanish (speaking and writing).
2. Customer service experience is preferred.
3. Quick learner with a proactive attitude.
4. Ability to work under tight deadlines with a positive, can-do attitude.
5. Experience with travel-specific tools such as GDS Sabre and/or Amadeus.

Additional Information

Mandatory residence in Madrid.