Customer Care Claims Specialist- French Speaking (Hybrid Working)

TN Spain; Madrid; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Especialista en Atención al Cliente que hable francés para unirse a su departamento de reclamaciones en Madrid. En este papel, serás responsable de gestionar quejas de clientes y solicitudes estándar, asegurando una atención al cliente excepcional. Trabajarás en un entorno dinámico, donde se valoran la diversidad y la inclusión, y donde tendrás la oportunidad de contribuir a la lealtad del cliente. Si tienes una actitud positiva y experiencia en servicio al cliente, esta es tu oportunidad para brillar en la industria de viajes.

Servicios

2 días de permiso pagados para voluntariado

Eventos sociales ocasionales

Descuentos en la industria de viajes

Opciones de licencia para momentos importantes

Formación

• Dominio del francés y español, tanto hablado como escrito.
• Excelentes habilidades de comunicación y experiencia en servicio al cliente.

Responsabilidades

• Investigar y resolver quejas de clientes a través de varios canales.
• Mantener informado al cliente sobre el desarrollo de su consulta.

Conocimientos

Francés (móvil y escrito)

Español (móvil y escrito)

Habilidades de comunicación

Experiencia en servicio al cliente

Capacidad para trabajar bajo presión

Herramientas

GDS Sabre

Amadeus

Descripción del empleo

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Customer Care Claims Specialist- French Speaking (Hybrid Working), Madrid

Client:

Location:

Madrid, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Are you looking for a role in customer service? We are looking for someone to join the Claim department in our Customer Service department in the Madrid office. You will ensure customer complaints and standard requests are dealt with efficiently and with the right level of sensitivity. You will monitor, respond and engage with customers on different channels that require service support for the lm group contributing to a service orientated culture aimed at building repeat business and customer loyalty.

Key Responsibilities

• Investigating and resolving customer complaints through a variety of channels
• Take ownership ensuring the customer is kept informed of any developments relating to their query until a full resolution is reached
• Provide feedback
• Be confident and able to navigate the website and the travel booking systems efficiently and effectively
• Lead by example representing the values of the business

Qualifications

Essential

• Native or/and Good Knowledge of French and Spanish language (Speaking and Writing)
• Outstanding communication skills
• Customer service experience would be great
• Quick to learn
• Work to tight deadlines with a can-do attitude

Desirable

• Experience in travel-specific tools including GDS Sabre and/or Amadeus

Additional Information

Perks of working with us:

• 2 paid days off per year for volunteering purposes
• Occasional social events to foster connections among colleagues
• Travel industry discounts and flash exclusive staff fares
• We support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

Selection process steps:

• HR interview (10-30 minutes)
• Interview (Manager): soft skills + technical knowledge
• Offer extended

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.