Customer Care Claims Specialist- French Speaking (Hybrid Working)

Last Minute Group; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An established industry player in travel technology is seeking a Customer Care Claims Specialist fluent in French and Spanish. This hybrid role involves efficiently resolving customer complaints and ensuring a positive experience. You will play a key part in enhancing customer satisfaction by navigating booking systems and maintaining communication throughout the complaint resolution process. Join a vibrant team that values inclusion and offers unique perks like travel discounts and paid volunteering days. If you're passionate about customer service and thrive in a dynamic environment, this opportunity is perfect for you.

Servicios

2 Paid Days Off for Volunteering

Social Events

Travel Industry Discounts

Leave Options for Significant Life Events

Formación

• Fluent in French and Spanish, both spoken and written.
• Experience in customer service is preferred.

Responsabilidades

• Investigate and resolve customer complaints through various channels.
• Keep customers informed until their queries are fully resolved.

Conocimientos

French Language Skills

Spanish Language Skills

Customer Service Experience

Quick Learner

Ability to Work Under Tight Deadlines

Herramientas

GDS Sabre

Amadeus

Descripción del empleo

Customer Care Claims Specialist- French Speaking (Hybrid Working)

Customer Care Claims Specialist- French Speaking (Hybrid Working)

The Company

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan.

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience.

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. We run our business in 17 languages and 40 countries, with more than 1,500 employees spread across our offices worldwide.

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here.

Job Description

Are you looking for a role in customer service? We are looking for someone to join the Claim department in our Customer Service department in the Madrid office. You will ensure customer complaints and standard requests are dealt with efficiently and with the right level of sensitivity.

Key Responsibilities

• Investigating and resolving customer complaints through a variety of channels
• Take ownership ensuring the customer is kept informed of any developments relating to their query until a full resolution is reached
• Be confident and able to navigate the website and the travel booking systems efficiently and effectively
• Lead by example representing the values of the business

Qualifications

• Native or / and Good Knowledge of French and Spanish language (Speaking and Writing)
• Customer service experience would be great
• Quick to learn
• Work to tight deadlines with a can-do attitude

Experience in travel-specific tools including GDS Sabre and / or Amadeus is a plus.

Additional Information

Perks of working with us :

• 2 paid days off per year for volunteering purposes
• Occasional social events to foster connections among colleagues
• Travel industry discounts and flash exclusive staff fares
• We support our employees through life’s significant moments with leave options (e.g. parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

Wish you were here? We do, too!

Selection process steps :

• HR interview (10-30 minutes)
• Interview (Manager) : soft skills + technical knowledge