Customer Care Agent with European Languages (Remote in Spain)

Barkibu • Pet Health Insurance; Madrid; A distancia; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

Barkibu, una aseguradora veterinaria comprometida con el bienestar de las mascotas, busca un Agente de Atención al Cliente en Madrid. La posición incluye el análisis de datos de usuarios y la propuesta de mejoras continuas. Buscamos un profesional apasionado por los animales, con habilidades analíticas y experiencia en atención al cliente.

Servicios

Contrato permanente (40h / semana)

Equilibrio entre trabajo y vida personal

1,000€ anuales para formación

23 días de vacaciones anuales

Clases de idiomas en línea gratuitas

Seguro de salud privado

Ayuda financiera mensual para gimnasio y fisioterapia

Beneficios fiscales: tarjeta de restaurante, guardería

Formación

• Experiencia mínima de 2 años en atención al cliente o roles similares.
• Excelentes habilidades de comunicación en español y buen nivel de inglés.
• Proactivo y orientado al aprendizaje.

Responsabilidades

• Brindar apoyo y resolver consultas de usuarios con empatía y eficiencia.
• Analizar y categorizar preguntas y datos de los clientes para identificar tendencias.
• Colaborar con equipos diferentes para encontrar soluciones a problemas detectados.

Conocimientos

Atención al cliente

Habilidades analíticas

Comunicación verbal

Comunicación escrita

Organización

Descripción del empleo

What's Barkibu? Barkibu is a veterinary insurance designed to ensure dogs and cats receive the medical care they need without the worry of high expenses. At Barkibu, we dream of a world where every pet can access top-tier healthcare without financial barriers standing in the way. We're committed to providing pets and their pet parents with the support necessary for a joyful and thriving life together. We’re a team of pet lovers from Spain, Germany, France, Belgium, Croatia, Russia, Morocco, Argentina, Brazil, Romania, Italy and Portugal and now we’re looking for a Customer Care Agent with a heart for animals and analytical skills. Join us in turning our dream into reality across Spain, Germany, France, Italy, and Portugal. Be part of our exciting journey!

Your day to day Provide support and resolve user inquiries with empathy, efficiency, and high quality. Analyze, understand and categorize customer questions and data to identify trends, needs, and improvement opportunities. Work with different teams to find solutions to problems you detected while helping customers. Propose continuous improvement actions based on learnings. Participate in cross-functional projects with other teams. Collaborate to validate hypotheses or uncover new customer needs. Document learnings and improvement opportunities to ensure company-wide sharing and scaling.

What we’re looking for You are passionate about pets ️. At least 2 years of previous experience in customer service or similar user-facing roles. Excellent level of Spanish and good level of English are required. Other European languages would be a plus. You are a proactive, curious and happy professional who wants to learn and share with the team. You are a team player, humble and with high ethical standards. Excellent written and verbal communication skills. Strong analytical mindset to review conversations and metrics and turn them into actionable insights. Experience (or strong interest) in user research and operations analysis. Comfortable communicating with colleagues at all levels, able to defend ideas with clear reasoning and open to feedback. Well-organized and efficiency-oriented.

What are we offering? Salary based on your skills and experience Permanent contract (40h / week) Remote work from anywhere in Spain Great work-life balance ️ We’ve got your back when it comes to leveling up your skills. We offer 1,000€ per year for training and development Take time off when you need it, with 23 days of annual leave Free online English, French, Italian, Portuguese or German classes to brush up on your skills ️ We've got your health covered with private health insurance Monthly financial aid for gym, physiotherapy and therapy Tax-free benefits : restaurant, kindergarten and transportation credit card Your pet (dogs and cats) will be covered with Barkibu pet insurance Bonus Referral Program Start date : as soon as possible