Customer Care Agent With European Languages (Remote In Spain)

buscojobs España; Islas Baleares; A distancia; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

Una compañía internacional de seguros veterinarios busca un Agente de Atención al Cliente apasionado por las mascotas. La posición implica resolver consultas de usuarios y colaborar en mejoras. Ofrecen contrato permanente, salario basado en habilidades y beneficios como cursos de idiomas y seguro de salud.

Servicios

Contrato permanente (40 horas/semana)

Trabajo remoto desde cualquier lugar en España

1,000€ al año para capacitación y desarrollo

23 días de vacaciones anuales

Clases gratis de inglés, francés, italiano, portugués o alemán

Seguro de salud privado

Ayuda financiera mensual para gimnasio, fisioterapia y terapia

Beneficios libres de impuestos: tarjeta de crédito para restaurante, guardería y transporte

Seguro para mascotas de Barkibu

Formación

• Mínimo 2 años de experiencia en atención al cliente o roles similares.
• Nivel excelente de español y bueno de inglés; otros idiomas europeos son un plus.
• Mentalidad proactiva y curiosa.

Responsabilidades

• Brindar apoyo y resolver consultas de usuarios con empatía y calidad.
• Analizar y entender preguntas de clientes para identificar tendencias.
• Colaborar con equipos para encontrar soluciones a problemas detectados.

Conocimientos

Comunicación escrita y verbal

Mentalidad analítica

Trabajo en equipo

Descripción del empleo

Barkibu is a veterinary insurance designed to ensure dogs and cats receive the medical care they need without the worry of high expenses. At Barkibu, we dream of a world where every pet can access top-tier healthcare without financial barriers standing in the way. We're committed to providing pets and their pet parents with the support necessary for a joyful and thriving life together.

We’re a team of pet lovers from Spain, Germany, France, Belgium, Croatia, Russia, Morocco, Argentina, Brazil, Romania, Italy and Portugal and now we’re looking for a Customer Care Agent with a heart for animals and analytical skills. Join us in turning our dream into reality across Spain, Germany, France, Italy, and Portugal. Be part of our exciting journey!

Your day to day

• Provide support and resolve user inquiries with empathy, efficiency, and high quality.
• Analyze, understand and categorize customer questions and data to identify trends, needs, and improvement opportunities.
• Work with different teams to find solutions to problems you detected while helping customers. Propose continuous improvement actions based on learnings.
• Participate in cross-functional projects with other teams.
• Collaborate to validate hypotheses or uncover new customer needs.
• Document learnings and improvement opportunities to ensure company-wide sharing and scaling.

What we’re looking for

• You are passionate about pets ️.
• At least 2 years of previous experience in customer service or similar user-facing roles.
• Excellent level of Spanish and good level of English are required. Other European languages would be a plus.
• You are a proactive, curious and happy professional who wants to learn and share with the team. You are a team player, humble and with high ethical standards.
• Excellent written and verbal communication skills.
• Strong analytical mindset to review conversations and metrics and turn them into actionable insights.
• Experience (or strong interest) in user research and operations analysis.
• Comfortable communicating with colleagues at all levels, able to defend ideas with clear reasoning and open to feedback.
• Well-organized and efficiency-oriented.

What are we offering?

• Salary based on your skills and experience
• Permanent contract (40h / week)
• Remote work from anywhere in Spain
• Great work-life balance ️
• We’ve got your back when it comes to leveling up your skills. We offer 1,000€ per year for training and development
• Take time off when you need it, with 23 days of annual leave
• Free online English, French, Italian, Portuguese or German classes to brush up on your skills ️
• We've got your health covered with private health insurance
• Monthly financial aid for gym, physiotherapy and therapy
• Tax-free benefits : restaurant, kindergarten and transportation credit card
• Your pet (dogs and cats) will be covered with Barkibu pet insurance
• Start date : as soon as possible