Customer Care Agent with European Languages (Remote in Spain)

Barkibu • Pet Health Insurance; Cartagena; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Barkibu, a pet health insurance company, is seeking a Customer Care Agent who is passionate about animals and has analytical skills. This remote role based in Spain involves providing support to customers, analyzing inquiries, and collaborating with cross-functional teams. Employees enjoy benefits such as training budget, health insurance, and flexible work arrangements.

Servicios

Salary based on skills and experience

Permanent contract (40h/week)

Remote work from anywhere in Spain

23 days of annual leave

€1,000 per year for training and development

Free online language classes

Private health insurance

Monthly financial aid for gym and therapy

Tax-free benefits (restaurant, kindergarden, transportation)

Pet insurance for pets (dogs and cats)

Bonus Referral Program

Formación

• At least 2 years of previous experience in customer service or similar user-facing roles.
• Excellent level of Spanish and good level of English required.
• Experience (or strong interest) in user research and operations analysis.

Responsabilidades

• Provide support and resolve user inquiries with empathy and efficiency.
• Analyze customer questions and data to identify trends and improvement opportunities.
• Document learnings and improvement opportunities for company-wide sharing.

Conocimientos

Analytical skills

Communication skills

Customer service

Proactivity

Team player

Descripción del empleo

What's Barkibu? Barkibu is a veterinary insurance designed to ensure dogs and cats receive the medical care they need without the worry of high expenses. At Barkibu, we dream of a world where every pet can access top-tier healthcare without financial barriers standing in the way. We're committed to providing pets and their pet parents with the support necessary for a joyful and thriving life together. We’re a team of pet lovers from Spain, Germany, France, Belgium, Croatia, Russia, Morocco, Argentina, Brazil, Romania, Italy and Portugal and now we’re looking for a Customer Care Agent with a heart for animals and analytical skills. Join us in turning our dream into reality across Spain, Germany, France, Italy, and Portugal. Be part of our exciting journey!

Your day to day Provide support and resolve user inquiries with empathy, efficiency, and high quality. Analyze, understand and categorize customer questions and data to identify trends, needs, and improvement opportunities. Work with different teams to find solutions to problems you detected while helping customers. Propose continuous improvement actions based on learnings. Participate in cross-functional projects with other teams. Collaborate to validate hypotheses or uncover new customer needs. Document learnings and improvement opportunities to ensure company-wide sharing and scaling.

What we’re looking for You are passionate about pets ️. At least 2 years of previous experience in customer service or similar user-facing roles. Excellent level of Spanish and good level of English are required. Other European languages would be a plus. You are a proactive, curious and happy professional who wants to learn and share with the team. You are a team player, humble and with high ethical standards. Excellent written and verbal communication skills. Strong analytical mindset to review conversations and metrics and turn them into actionable insights. Experience (or strong interest) in user research and operations analysis. Comfortable communicating with colleagues at all levels, able to defend ideas with clear reasoning and open to feedback. Well-organized and efficiency-oriented.

What are we offering? Salary based on your skills and experience Permanent contract (40h / week) Remote work from anywhere in Spain Great work-life balance ️ We’ve got your back when it comes to leveling up your skills. We offer 1,000€ per year for training and development Take time off when you need it, with 23 days of annual leave Free online English, French, Italian, Portuguese or German classes to brush up on your skills ️ We've got your health covered with private health insurance Monthly financial aid for gym, physiotherapy and therapy Tax-free benefits : restaurant, kindergarten and transportation credit card Your pet (dogs and cats) will be covered with Barkibu pet insurance Bonus Referral Program Start date : as soon as possible