Customer Care Agent

Nilfisk Group; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading company in the Consumer Division is seeking a Customer Care Agent for its office in Madrid. This role focuses on delivering exceptional customer support in French and English, collaborating with various teams to ensure satisfaction and efficient resolution of inquiries. Candidates should possess excellent communication skills and a strong commitment to customer service.

Formación

• Fluent in both French and English (spoken and written).
• Excellent interpersonal and communication skills.
• Ability to work independently with high responsibility.

Responsabilidades

• Deliver outstanding customer support via email and phone.
• Resolve customer issues efficiently and with empathy.
• Document interactions and feedback in the CRM clearly.

Conocimientos

Fluency in French

Fluency in English

Interpersonal skills

Problem-solving abilities

Organizational skills

Attention to detail

Positive mindset

Team spirit

Herramientas

Salesforce

SAP

Descripción del empleo

For our Consumer Division, we are looking for a Customer Care Agent based at our office in Madrid / Vallecas.

Main responsibilities :

Deliver outstanding customer support via email, phone, in both French and English.

Resolve customer issues efficiently and with empathy, ensuring a positive experience at every touchpoint.

Take ownership of customer inquiries and follow up promptly to ensure resolution.

Collaborate with internal teams (Sales, Logistics, Finance) to ensure timely and accurate responses to customer requests.

Maintain a high level of professionalism and commitment to customer satisfaction.

Identify and escalate priority issues or potential risks when necessary.

Continuously look for ways to improve service delivery and the overall customer experience.

Document interactions and feedback in the CRM system clearly and accurately.

Key Requirements :

Fluent in both French and English (spoken and written) – Portuguese and Spanish is a plus.

Excellent interpersonal and communication skills.

Strong problem-solving abilities and a “can-do” attitude.

Ability to work independently with a high level of responsibility and commitment.

Strong organizational skills and attention to detail.

Proficiency in CRM systems Salesforce, SAP is a plus.

Positive mindset, team spirit, and a genuine desire to help others.

Position based in Madrid / Vallecas