Customer Care Agent

JR Spain; Barcelona; Presencial; EUR 25.000 - 40.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Customer Care Agent, where your role is pivotal in managing customer relationships and ensuring satisfaction. In this dynamic position, you will handle all order-related activities, from entry to resolution, while collaborating with various teams to optimize customer service. This innovative firm is committed to sustainability and diversity, creating an inclusive environment that values your contributions. If you are passionate about delivering exceptional service and want to be part of a team that makes a positive impact in the industry, this opportunity is perfect for you.

Formación

• 2+ years of experience in customer services, preferably in manufacturing.
• Exceptional customer focus and ability to build relationships.

Responsabilidades

• Provide accurate and timely communication to all customers.
• Manage order entry and shipment for accuracy and satisfaction.
• Investigate customer complaints and ensure appropriate resolutions.

Conocimientos

Customer Service

Communication Skills

Problem Solving

Negotiation Skills

Customer Relationship Management

Educación

Diploma or similar vocational experience

Herramientas

SAP

MS Office Suite

Descripción del empleo

Customer Care Agent

Location: Barcelona, B, ES, 8007

Job Type: At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

Barry Callebaut Ibérica is looking for a Customer Care Agent! The Customer Care Agent is the account contact of all order related activities, including quotes, order entry, order status, inventory availability, pricing compliance, accuracy of order delivery deadlines and compliant resolutions. The Customer Service Agent is primarily responsible for managing the relationship between the Customer and Supply Chain.

Accountabilities

1. Provide accurate and timely communication, including written correspondence, telephone and electronic exchange to all customers (internal and external).
2. Manage and determine the appropriate method of order entry and shipment for accuracy and customer satisfaction.
3. Negotiate with planning and distribution teams for product availability and if necessary expedite shipments and coordinate back orders.
4. Collaborate with pricing to obtain quotes upon customer requests; validate customer prices and alert pricing of any necessary contract modifications.
5. Take responsibility for errors and initiate actions to prevent re-occurrences.
6. Establish and maintain a productive working relationship with customers, co-packers and all internal departments.
7. Investigate customer complaints regarding services, billings and issues resulting in an appropriate resolution and corrective action for both the external customer and Barry Callebaut.
8. Utilize all available data sources to implement the most efficient and cost-effective logistical process for delivery of product to external customers.

Qualifications

1. Diploma or similar vocational experience
2. 2+ years of experience in customer services, preferably within the manufacturing industry
3. Exceptional customer focus and ability to build relationships
4. Experience with SAP
5. Knowledgeable in MS Office Suite
6. English - Intermediate

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.

If you want to learn more about Barry Callebaut, please find further information here.