Customer Care

TalentWorldGroup Plc.; Madrid; A distancia; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

A leading multilingual contact center seeks trilingual customer care professionals fluent in Swiss French, Italian, or German for part-time remote roles. You will support clients in the medical industry, ensuring top-quality service while handling diverse customer inquiries. Ideal candidates will possess strong communication skills and relevant experience in healthcare, making this an excellent opportunity for professionals looking to advance in a dynamic environment.

Servicios

Opportunity for paid training

Flexible part-time work schedule

Formación

• Fluency in Swiss French, Swiss Italian, or Swiss German required.
• Strong communication and problem-solving skills needed.
• 2+ years of customer service experience necessary.

Responsabilidades

• Serve as the first point of contact for customer inquiries.
• Handle order entry and document inquiries.
• Investigate and resolve customer issues independently.

Conocimientos

Trilingual fluency (Swiss French, Swiss Italian, Swiss German)

Strong verbal and written communication skills

Analytical and problem-solving skills

Organizational skills

Interpersonal skills

Ability to multitask

Educación

High school diploma

Bachelor's in life sciences or health sciences (preferred)

Descripción del empleo

Centralized and Standardized Native Customer Support Services Worldwide. Sole provider of all Major Languages and Dialects in the World. International Marketplace of Premium Contact Center Projects for Remote Talents.

Dear Visitor, welcome to our page TalentWorldGroup is a revolutionary multilingual cloud contact center and the international marketplace of premium customer support projects for remote talents. TWG aims to reinvent professional home-based work, build the workplace of the future, and make outsourcing simple and flexible for our clients. We disrupt the contact center industry and strive to set a new global standard for international customer service outsourcing and remote working.

The Role

Think Global, Expect Amazing

TalentWorldGroup is a people-first, multilingual contact center committed to transforming home-based work and creating the workplace of the future.

Position Overview

We are seeking two highly skilled, trilingual customer care professionals fluent in Swiss French, Swiss Italian, or Swiss German, with conversational skills in the other two languages, to join our remote team on a part-time basis. This position supports a premium client in the medical and pharmaceutical industry, ensuring high standards of quality and compliance while delivering exceptional customer service.

Key Responsibilities

• Serve as the first point of contact for customer inquiries regarding orders, complaints, adverse events, and concerns.
• Handle order entry for patients and clinics.
• Document inquiries accurately following company procedures.
• Investigate and resolve shipment, return, credit, and order issues independently.
• Escalate complex cases as necessary.
• Process credits, returns, and expedite customer orders when required.
• Onboard and set up new patients, maintaining precise records.
• Collaborate with cross-functional teams and clinics for seamless service.
• Maintain patient prescriptions and records; participate in customer care meetings and training.
• Follow company procedures related to complaint management and compliance.

Ideal Profile

Skills & Qualifications :

• Native-level fluency in Swiss French, Swiss Italian, or Swiss German, with conversational skills in the other two languages, and professional English proficiency.
• Strong verbal and written communication skills.
• Ability to work efficiently in a fast-paced environment.
• Analytical and problem-solving skills.
• Strong organizational and interpersonal skills.
• Confidence in leading conversations and asking pertinent questions.
• Experience interacting with healthcare professionals, including nurses and doctors.
• Ability to multitask while achieving targets and metrics.

Training & Work Schedule

• Paid training program.
• Work hours : Monday to Friday, 9 AM - 5 PM CEST. Part-time shifts between 9 AM - 1 PM or 2 PM - 5 PM.
• Training begins mid-April.
• Training pay : 24 EUR / hour; during production : 25 EUR / hour.

Technical Requirements

• Internet : Broadband connection with Ethernet LAN.
• Hardware :
• RAM : 8GB or more.
• Storage : 10GB free space or more.
• Screen resolution : 1920x1080 preferred.
• Wired USB headset.
• Operating System : Windows 11+ or macOS 13+.

Requirements

Education & Experience :

• Required : High school diploma.
• Preferred : Bachelor's in life sciences, health sciences, or related fields.
• Minimum 2 years of customer service experience (required).
• Preferred : 5+ years, especially in the pharmaceutical or healthcare sectors with supply chain knowledge.

If you are a dedicated customer care professional with pharmaceutical experience and seek to join a dynamic remote team, we encourage you to apply.

What's on Offer?

• Opportunity to work within a company with a strong performance record.
• Roles offering extensive learning opportunities.

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