Customer Architect, General Business

Referral Board; España; A distancia; EUR 60.000 - 85.000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a Customer Architect to manage customer relationships and drive technical success. The role requires 5-7 years of relevant experience and strong technical foundations. Responsibilities include providing consultative guidance and expanding customer engagements. The company offers competitive pay, health coverage, and flexible working arrangements.

Servicios

Competitive salary

Health coverage

Flexible work arrangements

Generous vacation days

Financial donation matching

Volunteer project hours

Parental leave

Formación

• 5-7 years of experience in customer-facing technical roles.
• Strong technical foundation to understand complex systems.
• Experience in a Customer Success or Solutions Architecture role.

Responsabilidades

• Manage a portfolio of annual customers with tailored engagement strategies.
• Provide consultative guidance for cloud SaaS and on-premises deployments.
• Drive customer expansion through health assessments and value demonstration.

Conocimientos

Customer relationship management

Presentation skills

Technical communication

Problem-solving

Multi-tasking

Educación

Bachelor's degree or equivalent

Herramientas

Elastic Stack

Cloud deployment models

Descripción del empleo

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people.

We are looking for a Customer Architect to work with our General Business segment who have made annual commitments, guaranteeing their technical and strategic success throughout their journey with Elastic alongside our Self-Service Cloud customers. The ideal candidate will have a history working in a fast-paced environment helping guide customers as they scale and expand their use of technology platforms.

What you will be doing:

• Manage a portfolio of annual customers using high and low-touch engagement strategies based on customer needs and expansion potential
• Provide consultative guidance across both cloud SaaS and on-premises deployments, including architectural recommendations, implementation support, and performance optimization
• Drive customer expansion and renewals through proactive health assessments, business reviews, and value demonstration aligned with customer success metrics
• Support at-scale customer engagement by handling inbound requests from Self-Service Cloud customers
• Contribute to customer success initiatives including knowledge base content, webinars, and workshops.

What you bring along:

• Bachelor's degree or equivalent with at least 5-7 years of relevant experience in customer-facing technical roles
• Proven track record of managing customer relationships and driving technical success at scale
• The ability to articulate the benefits of modern platforms, software and technology
• Strong technical foundation with ability to understand complex distributed systems architectures
• Demonstrated ability to manage multiple customer relationships simultaneously using structured approaches
• Strong presentation and communication skills for both technical and business audiences
• Self-starter who can analyze current processes and develop scalable customer engagement strategies.
• Working knowledge of the Elastic Stack
• Experience with Search, Observability, or Security use cases in enterprise environments, especially the intersection of Generative AI with these solutions (like Vector Search).
• Previous experience in a Customer Success, Solutions Architecture, or Technical Account Management role
• Experience covering customer portfolios in a high-growth technology company
• Familiarity with both cloud and on-premises deployment models
• Background in account management with annual contract customers

Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave