Customer Application Engineer

Lantek; Valencia; Híbrido; EUR 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Flexible working hours

Permanent contract

Descripción de la vacante

Lantek, empresa líder en soluciones de software para la industria, busca un Customer Application Engineer para apoyar a clientes, especialmente en regiones sin presencia física. Será responsable de diagnosticar, instalar aplicaciones, resolver incidencias y orientar a usuarios en entornos ERP y SQL.

El candidato ideal posee formación en Ingeniería informática, experiencia en proyectos ERP, conocimiento de Windows/IIS/SQL y, preferentemente, dominio de Lantek.

Formación

• Formación en Ingeniería Informática o equivalente (preferible).
• Experiencia en proyectos ERP y entornos Microsoft.
• Conocimientos de SQL Server y base de datos.
• Conocimiento de Lantek Systems deseable.
• Conocimiento de procesos de fabricación en chapa metálica.

Responsabilidades

• Asesorar, especificar, instalar y dar soporte sobre el software de Lantek.
• Apoyar e implementar proyectos de clientes en software Lantek.
• Definir soluciones en intercambio con clientes.
• Crear especificaciones según los requisitos del cliente.
• Formar a clientes y empleados (presencial y online).

Conocimientos

ERP software

SQL Server

Microsoft environment

English (Advanced)

Spanish (Native)

Other languages (German/French)

Educación

Computer Engineering degree

Herramientas

Lantek software

Windows/IIS/SQL tooling

Descripción del empleo

Descripción del trabajo

ABOUT US

For the Bilbao office (Iberdrola Tower) and/or the Vitoria office (Álava Technology Park). Candidates must be based in the Basque Country or nearby

Lantek is a leading multinational company in software solutions for the industrial sector, specialized in Industry 4.0 and digital transformation.

With over 400 professionals and presence in 16 countries, we are committed to continuous innovation to optimize manufacturing processes on a global scale.

ABOUT THE ROLE

As part of the Operations team, this role will provide support to our customers, particularlly those situated in regions where we does not have an established physical presence.

The Customer Application Engineer will diagnose and troubleshoot any software-related problems, help our customers install applications and programs, assist them with computer issues and explain technical details.

Duties & Responsibilities

• Consult, specify, install, configure, and provide support on issues related to: Lantek systems software suite, database server and CAD/CAM integration.
• Support and implement customer projects in Lantek software.
• Define solutions in exchange with customers.
• Create specifications according to the customers requirements.
• Train customers and employees in Lantek systems (on-site and online).

WHAT DO WE NEED FROM YOU?

• Technical background, preferably Computer Engineering .
• Experience in technical projects involving ERP software.
• Knowledge of Microsoft environment (Windows, IIS, SQL).
• Knowledge of Lantek systems would be desirable.
• Knowledge of manufacturing processes in the Sheet Metal industry would be desirable.
• Knowledge of databases: databases management, SQL Server.
• Native Spanish speaker.
• Advanced level of English. Knowledge of German, French, or other languages will be a plus.

WHAT DO WE OFFER?

• Permanent contract.
• Hybrid work model.
• Flexible working hours.
• The opportunity to work in a leading company in its sector, committed to constant innovation.
• Be part of a dynamic and highly qualified team.

If you want to be part of the future of smart industry, this is your opportunity! At Lantek, we're waiting for you.

Disclaimer: The data controller of your personal data is Lantek Sheet Metal Solutions, S.L.U with tax identification number B-01395698. Your personal data will be collected and processed according to all applicable regulations and specifically to GDPR 2016/679 and Organic Law 3/2018 of the 5th of December. Your personal data will be collected for the purpose of evaluating your application for the selection process and will be kept for the terms established by law. We remind you that you can exercise your rights of access, rectification, deletion, limitation of processing and portability by writing to [e-mail]. We also inform you that your data will not be subject to automated individual decisions or transfers to countries outside the EEA. For more information you can consult our privacy policy at https://www.lantek.com/es/aviso-legal