Customer Advocate Specialist

buscojobs España; Madrid; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Customer Success Manager to ensure exceptional customer experiences through outstanding support and engagement strategies. The ideal candidate will combine empathy, communication skills, and a passion for technology, and will work in a flexible remote setting with opportunities for professional growth.

Servicios

Annual reviews and performance bonuses

Remote work option with team sprints

USD 2,000 annual learning and development budget

Recognition rewards and annual leave

Maternity/paternity leave

Employee Assistance Programme

Travel opportunities for company events

Formación

• Excellent communication skills with a passion for customer support.
• Proficiency in multiple languages (e.g., Japanese, Korean, Spanish).
• Ability to analyze data and identify customer needs.

Responsabilidades

• Provide exceptional support to customers and resolve inquiries promptly.
• Develop digital campaigns to enhance customer engagement.
• Onboard new customers and collaborate with sales and support teams.

Conocimientos

Communication

Empathy

Data Analysis

Presentation skills

Documentation skills

Descripción del empleo

Customer Success Manager : Key Responsibilities

This role involves providing exceptional support to customers, ensuring their needs are met and exceeded.

• Resolving customer inquiries in a timely and efficient manner.
• Developing and implementing digital campaigns to engage with customers.
• Identifying high potential and risk customers through data analysis and customer interactions.

Additional responsibilities include onboarding new customers, introducing products, and collaborating with sales and support teams.

The ideal candidate will possess excellent communication skills, be empathetic and have a drive to help others. Additionally, they should have a passion for technology and be proficient in presentation and documentation skills.

Proficiency in multiple languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian is highly desirable.

Benefits :

• Annual reviews, performance bonuses, and benefits reflecting company values.
• Remote work option with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Recognition rewards, annual leave, maternity / paternity leave, Employee Assistance Programme.
• Travel opportunities and upgrades for company events.