Customer Advisor Norwegian / Swedish

QLF Brands B.V.; Barcelona; Híbrido; EUR 20.000 - 24.000; Jornada completa

Descripción de la vacante

A growing international company in Barcelona seeks Customer Advisors to provide top-notch customer service. Fluency in Norwegian, Swedish, and English is essential. Responsibilities include managing customer inquiries and orders, along with maintaining customer records in the company's CRM system. Join a vibrant team with opportunities for development and a blend of remote and office work.

Servicios

Base salary of EUR 20,500 per year

Language bonus

30 vacation days

Working 60% in-office

Remote work options

Employee discount on ambient lighting

Private health insurance after 6 months

Transportation or restaurant allowance after 6 months

Formación

• Fluent in Norwegian, Swedish, and English.
• Prior experience as a customer service representative.
• Possession of a Spanish Social Security Number and/or NIE.

Responsabilidades

• Serve as the first point of contact for customers via email, phone, and chat.
• Address customer inquiries and translate issues into solutions.
• Manage customer data and process orders, shipments, returns, and warranty claims.

Conocimientos

Communication skills

Multitasking

Patience

Commercial insight

Herramientas

Salesforce

Descripción del empleo

Overview

Do you speak Norwegian, Swedish and also English? Are you passionate about being on the front line of customer service, answering customer inquiries? If so, seize this opportunity now! We are looking for Customer Advisors to join our Customer Service Department.

What will you do?

As a Customer Advisor, you will be the first point of contact for our customers, communicating with them via email, phone, or chat. Your role involves accurately addressing a wide range of questions and translating issues into effective solutions. You will make informed decisions, provide proactive advice, and assist customers across Europe in creating the perfect ambiance in their homes. You will achieve this through your growing technical knowledge of our lighting products. Additionally, you will thoroughly record customer data and manage orders, shipments, and returns or warranty claims in our CRM system. You will receive initial training from a colleague before starting to work independently.

Job requirements

We are looking for you, because you...

• are communicative and have a knack for smooth conversations;
• have prior experience as a customer service representative;
• are proficient with systems (preferably Salesforce) and excel at multitasking;
• are fluent in Norwegian and Swedish and you are at least also solid in English;
• would be a standout candidate if you are fluent in English too or a language of the list of additional languages below;
• handle stress well and remain composed under pressure;
• are patient, a good listener, and possess commercial insight;
• have a Spanish Social Security Number and/or a NIE - without it, you cannot start working for us!

We believe in on-the-job learning! If you don't meet all the requirements listed above, you are still encouraged to apply. The most crucial qualifications for us are proficiency in the required languages and possession of a Spanish Social Security Number and/or NIE.

We offer you...

• a base salary of EUR 20,500 per year gross, based on a fulltime (40h per week) employment.
• a language bonus per language that you will be working in.
• 30 natural days to use for a well-deserved vacation or to just life your life outside of work!
• 60% working in our amazing, new office in the center of Barcelona - you will be able to work 40% at home.
• The possibility to work fully remote when you make use of our workation options, after 6 months of working with us.
• a fully equipped home office, after 6 months of working with us.
• Create the perfect ambience with lamp and light, even at home: enjoy an employee discount on our ambient lighting to brighten up your house.
• Unlimited opportunities to learn and grow - your knowledge and development is key. Develop at your own pace in our online learning world.
• After 6 months of working with us, you can choose between a transportation or restaurants allowance.
• After 6 months of working with us, you will receive a private health insurance fully covered by us!
• Plenty of social activities! Join us for padel, lunchtime walks or runs. Play a game together, or party with us at our company events and afterwork drinks. There’s something to do for everyone!
• For fulltime employment, 40 hours a week, you will be working 5 days of 8 hours spread over Monday to Saturday from 08:00 - 17:00 // 09:00 - 18:00 (one free hour).
• Not all markets require working on Saturdays; it might be possible that you will never have the option to work on that day. Working on Sundays or National Holidays are also a possibility: in that case you will receive an extra allowance, or you can choose for extra free days. Working on Sundays or National Holidays are always voluntarily.

What about us?

We are a fast-growing international organization with 39 webshops in 36 European countries! Our head office is based in the Netherlands but with a growing customer base we've expanded our offices to Barcelona (Spain) and to Kraków (Poland). Our company is a part of a bigger group of lamplovers: LUQOM Group. Together with them we manage all of our customer service queries mostly in Barcelona and Kraków. Therefore, it would be possible that you will not only work for us, but also for one of our sister companies within the LUQOM Group.

Are you ready?

Are you ready to take on the challenge of bringing 100% Ambience to Europe? Excited? Let us hear from you! Send us your motivation and CV and who knows, you might soon be part of our team!

We start with a 15-minute introduction on the phone with a colleague from our HR-department, followed by a first online interview with one of the team leads. After those interviews, you will be invited for a second interview in our office - to see if it matches your vibe! If the energy sparks on both sides, we’ll warmly welcome you on board!

Do you speak Swedish and English with one (or more) of the below languages?

Dutch

German

French

Spanish

Croatian

Finnish

Danish

Portuguese

When you speak one (or more) of the below languages, please let us know!

Bosnian

Bulgarian

Greek

Lithuanian

Macedonian

Turkish

Note: Acquisition based on this vacancy is not appreciated.