CUSTOMER ACCOUNT MANAGER - NAVARRA M/F

Jordan martorell s.l.; Pamplona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading logistics provider in Navarra is seeking a Customer Account Manager to enhance customer satisfaction and operational efficiency. This role requires strong problem-solving abilities and effective communication skills, with a focus on developing improvements in logistics processes. Ideal candidates will have a Bachelor's degree and experience in operational roles, showcasing an innovative mindset to enhance service delivery.

Formación

• Undergraduate degree or 2+ years of relevant experience focused on process and operational improvement.
• Strong analytical, critical thinking, and communication skills.

Responsabilidades

• Develop process and system improvements to enhance execution quality.
• Manage and execute daily operations supporting the international customer base.
• Collaborate with customers to find new solutions for logistics challenges.

Conocimientos

Problem Solving

Analytical skills

Communication

Organizational skills

Attention to Detail

Educación

Bachelor's Degree

Descripción del empleo

Position location

Position place Europe, Spain, Navarra, Comunidad Foral de Location Noain

CUSTOMER ACCOUNT MANAGER - NAVARRA M/F

Location: Pamplona, Navarra, Navarra

Position description

Type of assignment: Full-time, Regular

Function: Operational activities - Customer Service

Job title: CUSTOMER ACCOUNT MANAGER - NAVARRA M/F

Job description

GEODIS' vision is to be the growth partner for its clients. As a logistics company, we achieve this through expertise across five lines of business: Supply Chain Optimization, Freight Forwarding, Contract Logistics, Distribution & Express, and Road Transport. Our commitment to excellence has made us a worldwide supply chain leader, dedicated to helping clients overcome logistical challenges.

At Geodis Road Transport, we welcome individuals from diverse backgrounds who seek to help build a future where everyone and everything can move independently. If you are curious, passionate, and collaborative, work with us, and let's move the world forward together.

Our Customer Account Managers help develop and grow the initial customer network for the Geodis marketplace. You will be part of a team partnering with external clients and the internal sales team to facilitate daily operations, anticipate challenges, and present solutions to delight our Enterprise customers and support Geodis RT's business objectives. We value continuous improvement and seek candidates eager to create lasting value, improve operational skills, and contribute to transforming the logistics industry abroad.

What You'll Do

• Develop process and system improvements to enhance execution quality
• Manage and execute daily operations supporting our international customer base
• Participate in developing, implementing, and automating critical business processes and tools for sales tracking, forecasting, pipeline management, and performance analysis
• Collaborate with customers to find new solutions for their logistics challenges
• Handle issues arising during freight operations
• Discuss core operational and growth metrics with management
• Partner with the sales team to anticipate challenges and support company objectives

Applicant's Profile

What You'll Need

• An undergraduate degree or 2+ years of relevant experience focused on process and operational improvement
• Proven ability to solve complex problems under pressure
• Innovative mindset aimed at doing things better, faster, and more efficiently
• Ability to collaborate with diverse customers, transportation partners, and internal teams
• Passion for customer service and transportation needs
• Strong analytical, critical thinking, communication, and organizational skills
• Ability to balance attention to detail with swift execution
• Bachelor's Degree or equivalent experience
• Project management experience or certifications are a plus

Working time: 100%

Position location

Europe, Spain, Navarra, Comunidad Foral de, Noain

Candidate criteria

Minimum education: Bachelor's Degree

Experience level: Junior (1-5 years)

General information

GEODIS is a leading global logistics provider, recognized for expertise across the supply chain. As a growth partner, GEODIS specializes in five lines of business: Supply Chain Optimization, Freight Forwarding, Contract Logistics, Distribution & Express, and the European Road Network. With a presence in nearly 170 countries and over 53,000 employees, GEODIS ranks No. 6 globally in its sector. In 2023, it generated €11.6 billion in revenue. GEODIS is owned by SNCF Group.

This position is open to all qualified applicants, including disabled workers.