CSM Manager

Nearcut; Burgos; A distancia; EUR 24.000 - 34.000; Jornada completa

Descripción de la vacante

Nearcut, a fast-growing booking software provider, is looking for a versatile individual to enhance their customer support as they expand across Europe. This remote-first role involves troubleshooting issues, problem-solving, and supporting sales teams to ensure client satisfaction. Ideal candidates will have a Bachelor's degree, fluency in Spanish and English, and experience in customer service, preferably in a B2B software environment.

Servicios

23 holiday days per year

Laptop and accessories provided

Formación

• Experience in customer service is required.
• Fluency in both Spanish and English is essential.
• Experience with B2B software products is a plus.

Responsabilidades

• Focus on troubleshooting and problem solving to provide excellent customer support.
• Support sales teams to improve customer retention and upsell products.
• Provide computer and phone-based customer support.

Conocimientos

Problem solving

Customer service

Fluency in Spanish

Fluency in English

Educación

Bachelor's degree

Descripción del empleo

We are a fast-growing booking software provider, helping barbers and beauty professionals save time to focus on doing what they love. We're a close-knit, autonomous and motivated team, who support each other to build an amazing product to empower our customers.

We strive to provide an unrivalled customer support experience. We believe providing high-quality service sets us apart from our competitors, forming a key component of our offering and helping us to win and retain clients. This can be seen by how much our amazing support is mentioned in our reviews online, particularly on Trustpilot.

We are looking for a versatile and motivated individual to join our growing team, helping us to continue to build strong client relationships and enhance our excellent customer service as we expand across Europe.

Your main focus will be on troubleshooting and problem solving in order to provide excellent customer support. Additionally, you will be supporting the sales teams to improve customer retention and upsell our product, where appropriate, to existing customers.

Computer and phone-based customer support.

Experience in customer service.

Bachelor's degree from university (or higher).

Fluent in Spanish and English

Experience working for a B2B software product.

You are proactive and excel at problem solving.

Remote-first : We are a remote-first company without an in-person office. Although we work remotely, our team is close knit and colleagues are always there to help one another.

Our clients are small business owners who are very grateful to have our support. 23 holiday days per year, in addition to Spanish public holidays.

Laptop (+ accessories for working remotely).

We're a small team and we're passionate about being a great company to work with and work for.

Everyone is pulling in the same direction and supports each other. I've never worked for a company that gets so much positive feedback from the clients - we can really see the impact of our work. I also enjoy that fact that we work remotely and can be flexible."

The business is full to the brim of great people who are motivated to improve themselves and the business on the whole, and the entire company is structured to allow individuals to thrive.