CS Support & Sales Supervisor (Remote)

iGERENT - Global Trademark and IP Services; Santander; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global, fully remote US-based company seeks a CS Support & Sales Supervisor to lead customer support and sales teams. Candidates must be fluent in English and Spanish with proven leadership skills, advanced Zendesk proficiency, and experience in CRM management. The role offers flexible scheduling, ongoing training, and opportunities for growth.

Servicios

Remote work with flexible scheduling

Ongoing training in intellectual property

Growth opportunities

Formación

• C1-level fluency in English and Spanish.
• Proven leadership in team management, support, or sales.
• Advanced Zendesk proficiency, CRM optimization experience.

Responsabilidades

• Lead and develop high-performing customer support and sales teams.
• Manage Zendesk at an admin level, creating automations and reports.
• Optimize CRM conversion funnels and track metrics.

Conocimientos

Fluency in English

Fluency in Spanish

Leadership

Zendesk Administration

CRM Management

Email Nurturing

Analytical Skills

Descripción del empleo

Join a Global, 100% Remote US-Based Company!

We’re seeking a dynamic CS Support & Sales Supervisor to lead our customer support and sales teams in a fully remote environment. If you’re fluent in English and Spanish, skilled in Zendesk administration, CRM funnel optimization, and email nurturing, and have a passion for leadership!

What You’ll Do

• Lead and develop a high-performing customer support and sales team.
• Build strong client relationships to drive satisfaction and retention.
• Provide consultative guidance on intellectual property and trademark services (training provided).
• Manage Zendesk at an admin level, creating automations, triggers, macros, and actionable reports.
• Optimize CRM conversion funnels, track leads, and measure KPIs.
• Design strategic email nurturing campaigns to enhance the customer journey.
• Monitor case progression, standardize sales processes, and process transactions with precision.
• Drive data-driven strategies by analyzing conversion metrics and identifying opportunities.

What We’re Looking For

• C1-level fluency in English and Spanish
• Proven leadership in team management, support, or sales.
• Advanced Zendesk proficiency (admin-level configurations and analytics).
• Experience managing CRM systems and optimizing sales funnels.
• Expertise in email nurturing and customer lifecycle management.
• Exceptional communication, problem-solving, and analytical skills.
• Self-motivated, tech-savvy, and comfortable working asynchronously across time zones.
• Ability to establish as a freelancer (self-employed).

Why Join Us?

• Compensation based on experience.
• 100% remote work with flexible scheduling.
• Ongoing training in intellectual property and emerging technologies.
• Growth opportunities in sales, marketing, and administration.
• A collaborative culture where your ideas are valued and implemented.