CRM System Specialist

IDILIQ Group; Mijas; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in the hospitality industry is seeking a CRM System Specialist to enhance their marketing systems, particularly focusing on Microsoft Dynamics 365. The ideal candidate will lead deployments, provide support, and collaborate across departments to optimize customer data management strategies. This role offers a dynamic work environment in Mijas, with an initial on-site requirement transitioning to a hybrid model.

Formación

• Experience in implementing CRM Dynamics 365 Marketing projects.
• Solid knowledge of CRM Dynamics 365 Marketing solution.

Responsabilidades

• Lead Microsoft Dynamics/Customer Insights deployment.
• Provide ongoing support for Microsoft Dynamics Marketing deployment.
• Design customer data management and marketing strategies.

Conocimientos

Project leadership

End user/system support

Business process automation

Educación

Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate

Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Herramientas

Microsoft Dynamics 365

Power Automate

Descripción del empleo

3 days ago Be among the first 25 applicants

Direct message the job poster from IDILIQ Group

Head of IT Operations - Delivering Innovative IT Solutions and Services

IDILIQ Group is looking for a CRM System Specialist to join our team. If you have experience in implementing & supporting CRM & Marketing systems (especially Microsoft Dynamics 365 Marketing) and are looking for a fast paced and collaborative environment, we want to meet you!

About Us: IDILIQ Group is a dynamic and diverse company that designs, develops, and manages exceptional vacation resorts worldwide. Since our inception in 1984, we have consistently grown to become one of the largest independent resort developers in Europe. Our ICT department is multi disciplined and encompasses IT support, infrastructure, cloud services, communications, software development, web design, reporting, and business solutions. We support over 400 users in various locations such as Spain, the United Kingdom, and the United States, including resorts and hotels, sales centers, and offices.

Our Space: IDILIQ Group's offices are ideally located by the sea in Mijas Costa (Málaga). We enjoy a magnificent and fun work environment (we are a great bunch!). In short, this is the perfect place to work.

Responsibilities / Tasks:

• Lead the next phases of our Microsoft Dynamics/Customer Insights deployment – extending the system to other business units, dealing with data migrations and system integrations
• Provide on-going support for our Microsoft Dynamics Marketing deployment as well as other marketing systems and solutions in use across the company
• Work closely with the wider ICT team and other technical and functional departments of IDILIQ Group to design and implement customer data management and marketing strategies using the Microsoft ecosystem.
• Interact continuously with internal clients, participating in co-creation workshops to define the best solutions, gathering requirements, proposing and delivering solutions based on knowledge of Microsoft CRM solutions: Marketing Module.
• Work in synergy with other professionals in the company who perform different roles: Design, Business, Strategy, and other Technical/IT profiles.

To feel comfortable in the position, knowledge in/of the following is required:

• Microsoft Dynamics 365 settings:
• Customization of forms and views.
• Configuring security roles and user profiles.
• Creation and management of custom entities.
• Configure business rules and business processes
• Integration of workflows with other applications and services.
• Create and manage Power Automate flows.
• Business process automation using Power Automate.
• Integration of Power Automate with Dynamics 365 and other Microsoft services.
• Project leadership
• End user/system support

Other Requirements:

• Demonstrable experience in CRM Dynamics 365 Marketing implementation projects.
• Solid knowledge of the CRM Dynamics 365 Marketing solution (Outbound Marketing and Real-Time Marketing).
• Good general knowledge of marketing to understand and implement initiatives according to client needs and provide technical/functional advice based on market best practices.
• English: Preferably B1 level or higher for use in the work environment. Spanish: Fluent (mandatory).
• Initially, the work will be on-site until you become familiar with the systems and ways of working. Afterward, it will be hybrid (2/3 days remote).
• Specific Certifications: Required certifications include Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate and Microsoft Certified: Dynamics 365 Fundamentals (CRM).

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Analyst, and Information Technology

• Industries

  Hospitality

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