Crm Operations Specialist

Storio Group; Laza; Presencial; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

Storio Group is seeking a CRM Operations Specialist to join its CRM operations team supporting customers across Europe. You will drive email campaigns, forecast performance, and collaborate with CRM Tech and local commercial teams to maximize customer lifetime value.

You will set up campaigns end-to-end, monitor results, and identify opportunities to personalize communications for a growing mailable audience. English communication is essential for the role.

Formación

• Experience working in CRM within an ecommerce environment.
• Strong experience designing and running email campaigns in an ESP.
• Analytical skills and comfort working with customer data.
• Proven ability to generate performance reports and handle forecasting.
• Excellent written and verbal communication skills in English.
• Proactive mindset with strong organizational skills and collaboration.

Responsabilidades

• Set up and deploy email campaigns from start to finish, including target building and scheduling.
• Monitor and report on campaign performance to grow revenue.
• Run campaign forecasting and update forecasts regularly.
• Look for opportunities to personalize campaigns and grow the mailable customer base.
• Work with the CRM Tech team daily to improve operational processes.
• Test and learn with the planning team to try new ideas.

Conocimientos

CRM experience

Email campaigns

Data analysis

Forecasting

English communication

Proactive collaboration

Educación

Bachelor’s degree in Marketing or similar

Herramientas

ESP platform

Descripción del empleo

Make Your Mark as a CRM Operations Specialist at Storio group

About the role

You will join our CRM operations team as one of four specialists reporting to the Operations Lead. Together, the team drives repeat visits and customer lifetime value for our millions of customers across Europe. You will work closely with the CRM Planning, CRM Tech, and local commercial teams.

Your work directly impacts how millions of customers experience our brand through email. By executing and reporting on campaigns, you help us stay connected with people and celebrate their memories.

How you embrace curiosity daily

Set up and deploy email campaigns from start to finish, including target building and scheduling.

Monitor and report on campaign performance to find new ways to grow revenue.

Run campaign forecasting and update these forecasts regularly.

Look for opportunities to personalize campaigns and grow our mailable customer base.

Work with the CRM Tech team daily to make our operational processes better.

Try new ideas by executing test and learn strategies with the planning team.

How you make your mark

Help increase customer lifetime value across Europe through engaging email campaigns.

Deliver accurate campaign forecasts that guide our commercial decisions.

Improve team efficiency by contributing to projects that optimize how we work.

Protect and expand our mailable customer base through smart data choices.

Share insights from performance reports to help the team make better strategic adjustments.

Help the business grow by testing new creative requirements and marketing trends.

What you bring to the team

Experience working in CRM within an e-commerce environment.

Strong experience designing and running email campaigns in an ESP.

Analytical skills and a natural comfort working with customer data.

Proven ability to generate performance reports and handle forecasting.

Excellent written and verbal communication skills in English.

A proactive mindset with strong organizational skills and a desire to collaborate.

What sets you apart

A Bachelor’s degree in Marketing or a similar field.

An interest in technical projects and process optimization.

Knowledge of mobile creative requirements and innovative email practices.

About us

At Storio Group, we help people hold onto life's moments. We make personalised photo products that turn fleeting memories into things you can keep, share, and re-live.

Every person at Storio Group helps create our products and shape our company. You will see the impact of your work daily. We invite you to make your mark on our business, products, and customers' lives.

We act with heart by putting people first and valuing diverse perspectives. We give our best and aim for high standards in all we do. We own our work, taking initiative to find solutions. We embrace curiosity, always learning and trying new things. We find the joy in our work and create a positive environment.

Equal Opportunities & Right to Work

Storio Group is an equal opportunity employer, celebrating diversity and fostering an inclusive environment. If you require reasonable adjustments during interviews please contact our HR team.

Applicants must also have the legal right to work in the position's country without requiring sponsorship.