Crm Manager

buscojobs España; Madrid; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading company in the iGaming industry is seeking a CRM Manager to enhance customer relationships and optimize retention metrics. The successful candidate will implement strategies, manage communication flows, and lead projects to drive engagement. This role offers global flexibility with remote work options and various employee benefits.

Servicios

Global flexibility with remote work options

Paid sick leave

Learning and development coverage

Team building programs

Mental health programs

Sport coverage

Medical insurance

Formación

• 2-3 years of CRM management experience in iGaming.
• Experience in building communication flows across channels.
• Proactive and capable of leading projects.

Responsabilidades

• Implement and optimize CRM chains.
• Prepare work results reports and monitor retention metrics.
• Create communication strategies for promotions.

Conocimientos

Proficiency in Bahasa Indonesia

Proficiency in English

Data-driven decision-making

Effective communication

Creative problem-solving

Market analysis

Descripción del empleo

We are looking for a CRM Manager to join our team.

Key Responsibilities :

• Implement new chains and optimize the current ones.
• Set up tasks for designers, analysts, copywriters, and operations team.
• Carry out ad hoc project tasks according to business needs.
• Prepare work results reports.
• Create a communication strategy and execute casino promotions / campaigns.
• Grow CRM and retention metrics.
• Monitor and control retention, reactivation, communication, conversion metrics, MAU, and LTV.
• Operate processes aimed at increasing the metrics of specific streams (Sports or Casino).

Qualifications :

• Proficiency in Bahasa Indonesia and English (Upper Intermediate or higher).
• At least 2-3 years of CRM management experience within the iGaming industry, focusing on building long-term customer relationships.
• Experience in building communication flows using various channels.
• Proactive and initiative-driven : capable of leading projects to successful completion.
• Data-driven decision-making skills, leveraging metrics and KPIs for insights.
• Effective communication skills for collaborating with teams and clients.
• Deep understanding of customer needs and behavior for developing personalized offerings.
• Creative problem-solving abilities to enhance engagement and retention.
• Adaptability to market changes and new challenges.
• Market analysis skills to refine strategies based on trends and competitors.

Additional Information :

• Global flexibility with remote work options for a balanced work-life.
• Paid sick leave.
• Learning and development coverage.
• Team building programs.
• Mental health programs.
• Sport coverage.
• Medical insurance.

J-18808-Ljbffr