CRM & Loyalty Trainee - Eu&Am - Madrid

Minor Hotels; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A global hospitality group is seeking a CRM & Loyalty Trainee in Madrid to assist with global CRM campaigns and manage the Loyalty Program. The ideal candidate will have a degree in Marketing and be fluent in English and Spanish. The role involves coordinating marketing materials, preparing reports, and ensuring compliance with data protection regulations. This full-time position offers a hybrid work model with development opportunities.

Servicios

Development opportunities

Inclusive culture

Wellbeing initiatives

Special rates for team members

Formación

• Fluent in English and Spanish (written and spoken) is mandatory.
• Prior experience in a CRM or Digital Marketing department is preferred.
• Ability to manage multiple tasks and meet deadlines.

Responsabilidades

• Assist in executing global CRM campaigns and managing the Loyalty Program.
• Coordinate and follow up on promotional and marketing materials.
• Prepare recurrent and ad-hoc reports on campaign KPIs.
• Support data protection compliance in email marketing campaigns.

Conocimientos

Organizational skills

Customer orientation

Attention to detail

Cross-functional collaboration

Basic knowledge of Photoshop

Educación

Degree in Marketing, Advertising, Audiovisual Communication

Herramientas

Excel

PowerPoint

Marketing Automation platforms

Google Analytics

Descripción del empleo

Minor Hotels is a global hospitality group operating over 540 hotels, resorts and residences in 56 countries across Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe, and the Americas.

As a hotel owner, operator, and investor, Minor Hotels fulfills the needs and desires of today's global travelers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH Hotels, NH Collection, nhow, Oaks, and Tivoli.

Within Minor Hotels, the Europe and the Americas region manages more than 350 properties in 30 countries and aims to expand across all segments, focusing on its upper-upscale and luxury brands.

What will be your mission?

The CRM & Loyalty Trainee will assist in executing global CRM campaigns, managing the Loyalty Program, and supporting public promotions.

He/she will collaborate with Business Units, Revenue, Brand, and eCommerce teams to ensure strategy alignment and achieve targets for traffic, engagement, revenue, and customer recurrence.

What will you do?

• Coordinate and follow up on promotional and marketing materials with relevant departments.
• Assist with the implementation of marketing campaigns and target segmentations using campaign management tools.
• Prepare recurrent and ad-hoc reports on campaign KPIs.
• Conduct competitive benchmarking reports.
• Support data protection compliance in email marketing campaigns according to GDPR regulations.

What are we looking for?

Prior experience in a CRM or Digital Marketing department is preferred.

Qualifications

• A degree in Marketing, Advertising, Audiovisual Communication, or related fields.
• Fluent in English and Spanish (written and spoken) is mandatory; additional languages are a plus.
• Proficiency in Excel and PowerPoint.
• Experience with Marketing Automation platforms and Google Analytics is advantageous.

Preferred Skills

• Highly organized with excellent attention to detail.
• Strong cross-functional collaboration and customer orientation.
• Ability to manage multiple tasks, meet deadlines, and coordinate with stakeholders.
• Innovative, creative, and committed to delivering top-tier customer satisfaction and loyalty.
• Comfortable with basic campaign analysis and translating data into business insights.
• Proactive team player, curious, and target-oriented.
• Basic knowledge of Photoshop is a plus.

Team Member Benefits

• Development opportunities and training programs.
• Global work environment.
• Inclusive culture.
• Continuous feedback and listening culture.
• Wellbeing initiatives.
• Sustainability and volunteer programs.
• Special rates and promotions for team members.

Conditions

• The position is based at our Madrid headquarters, located in the city center, with a hybrid remote and office work model.
• Full-time, immediate start, for a duration of one year.
• Join a diverse, international team with a vibrant, multicultural environment.