CRM/ATS Support Analyst

Kube HQ; Barcelona; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading technology company in Barcelona is seeking a full-time ATS Support Analyst. This role involves troubleshooting and resolving technical issues for users of the Bullhorn system. Ideal candidates should have strong problem-solving abilities and be fluent in English, with additional language skills in French or Spanish preferred. The company values a multicultural environment, offers extensive training, and promotes a balanced work-life culture.

Servicios

23 Holidays + Loyalty days

Flexoh (Restaurant card, Transport card, Health Insurance)

2 days remote per week

Formación

• Strong problem-solving skills and a proactive approach to troubleshooting.
• Ability to analyze and diagnose system issues effectively.
• Fluent in English and either French or Spanish.

Responsabilidades

• Answer incoming Bullhorn customer tickets via phone, email, and chat.
• Partner with Kube users to identify challenges and technical issues.
• Use software product knowledge to troubleshoot issues quickly.

Descripción del empleo

Overview

At Kube Group, we have been dedicated for almost 20 years to the selection of professionals in the SAP, Web, Microsoft, Data, Salesforce and Infrastructure technological environment for international clients, in Europe and the US. We currently have offices in Barcelona, Madrid, Paris, Lille, Marseille, Lyon, Nice, Nantes and Dallas.

The Opportunity

Kube has a great opportunity for a full-time ATS Support Analyst in our Barcelona office.

About the Role

Reporting to a Bullhorn Product Manager, you will be on the front lines as the group’s first point of contact, responsible for understanding and empathizing with the technical challenges they’re facing and how these challenges impact their business. Supporting our companies with the Bullhorn system within the group plus 3 products (ATS, Analytics, and Automation), your primary goal will be to troubleshoot issues and ensure our ATS is back up and running so business teams can complete their work smoothly.

Whether you are an experienced customer support professional looking to step into a technical role for the first time or a seasoned tech support analyst, we have an opportunity for you!

A typical day will include

• Answer incoming Bullhorn customer tickets via phone, email, and chat, gathering relevant details to resolve issues efficiently.
• Partner with Kube users to quickly identify challenges and technical issues, understanding their business impact.
• Use your software product knowledge to troubleshoot issues quickly while helping prevent recurring problems.
• Apply critical thinking and independent judgment to solve challenging or unfamiliar problems.
• Escalate unresolved issues to the Product Manager when necessary.
• Proactively communicate with Kube staff and key users to provide progress updates and ensure follow-through on commitments.
• Share troubleshooting insights by contributing to the global Bullhorn knowledge base within the group.
• Adhere to key user and team-focused metrics to maintain high performance standards.

To Join the Team?

• A person who is analytical and enjoys problem-solving.
• Someone who thrives on interacting with people and providing exceptional customer support.
• A quick learner with the ability to confidently explain software-related and technical concepts.
• A proactive and organized professional with strong critical thinking skills.

So, if you consider yourself an organized, motivated, and proactive person who enjoys troubleshooting issues and improving systems, this is your opportunity!

Why Join Our Team?

• Extensive training and mentoring to help you succeed in your role.
• Cool office in the city centre of Barcelona, just 5 minutes from Plaça de Catalunya.
• Multicultural work environment with diverse perspectives.
• Fun work culture: after-works, events, team travels, and more.
• Work with a company that values work-life balance and employee well-being.

Requirements

Strong problem-solving skills and a proactive approach to troubleshooting.

Ability to analyze and diagnose system issues effectively.

A quick learner who can confidently articulate software-related and technical concepts.

Excellent organizational and time management skills.

Fluent in English and either French or Spanish (ideally all three).

Preferred

• Experience in software support, customer success, or technical support roles.
• Familiarity with Bullhorn ATS, Analytics, or Automation tools.
• Experience working in a fast-paced environment with multiple stakeholders.

An Advantage, but Not Essential

• Additional language skills beyond English, Spanish, and French.
• Experience working in a holding group managing multiple business units.
• If this sounds like the right opportunity for you, we’d love to hear from you.

Additional Information

• 23 Holidays + Loyalty days (up to 7 days)
• Flexoh (Restaurant card, Transport card, Health Insurance with Sanitas, and more)
• 2 days remote per week - progressively
• Annual group kickoff event
• Summer and Christmas events
• Living in Barcelona requires EU citizenship or work permit
• Only candidates having EU citizenship/work permit allowing you to work in Spain would be considered for this role.