Credit Support Analyst

U.S. Bank; Madrid; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

Join a forward-thinking financial institution on a mission to empower customers and communities. As part of the Credit & Risk team, you will play a vital role in ensuring compliance with Anti-Money Laundering standards and company policies. This dynamic position offers the chance to work with diverse teams while developing your analytical skills. With a hybrid schedule, you can enjoy the flexibility of working both in-office and remotely. If you are passionate about making a difference in financial services and thrive in a fast-paced environment, this opportunity is for you.

Servicios

Health insurance

Career development resources

Flexible working hours

Diverse working environment

Formación

• Fluent in English, both oral and written communication skills are essential.
• Experience in Anti-Money Laundering is a plus.
• Customer service experience is advantageous.

Responsabilidades

• Analyze customer accounts for compliance with Anti-Money Laundering standards.
• Validate customer accounts against Know Your Customer policies.
• Collaborate with Compliance and Audit teams on Card Brand and AML matters.

Conocimientos

Financial Statement Preparation

Credit Analysis

Cash Flow Analysis

Math

Banking

Analysis Skills

UCC Law

Underwriting

Financial Analysis

Financial Modeling

Financial Report Interpretation

Word Processing

Descripción del empleo

At U.S. Bank, we are on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways. All more confidently and more often—that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank offers a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills, and discover what you excel at—all from Day One.

Job Description

The successful applicant will be part of a team that provides support to the Credit & Risk functions of the organization. The applicant will need to become familiar with company Policies and Procedures that support Credit & Risk functions, including Know Your Customer / Due Diligence, Compliance with Card Brand Requirements, and Credit Review Processes as needed.

Main responsibilities :

1. Analysis of customer accounts to ensure they meet current Anti-Money Laundering standards, compliance with Card Brand requirements, or completion of Credit Support Review Processes.
2. Validate that customer accounts comply with applicable Know Your Customer policies for Elavon.
3. Perform outreach to customers to inform them of deficiencies or obtain required documentation via email.
4. Follow escalation paths to remediate accounts as appropriate.
5. Collaborate closely with Compliance and Audit teams on Card Brand and AML matters.
6. Work with customer account stakeholders, including Relationship Managers, Sales Leaders, and Internal Lateral Teams, as directed by management.
7. Support internal teams on projects as needed.

Requirements :

• Fluent in English, both oral and written communication skills are essential.
• Knowledge of other European languages (Dutch, German, Norwegian, Polish, Swedish) is an advantage.
• Experience in Anti-Money Laundering is a plus.
• Customer service experience is advantageous.
• Analytical mindset and ability to work independently.
• Flexibility and administrative accuracy are essential.
• Team spirit.

The analyst will be responsible for evaluating customer accounts to ensure they satisfy Know Your Customer / Anti-Money Laundering, Card Brand Compliance, or Credit Support Review Processes. This involves working with various departments within Elavon and liaising directly with customers (via email) to ensure compliance with Company Policies and Procedures in applicable jurisdictions.

The role offers a hybrid/flexible schedule, with in-office expectations of three or more days per week and flexibility to work outside the office for the remaining days.

Please ensure your CV and application are submitted in English.

If accommodations are needed for a disability during any part of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits :

We offer an exciting, fast-paced, and diverse working environment with employees from many different nationalities. We provide benefits to help protect your health and financial security and invest in your career growth with development resources that give you the opportunity to stretch and shine.

Required Experience :

Key Skills

Financial Statement Preparation, Credit Analysis, Cash Flow Analysis, Math, Banking, Analysis Skills, UCC Law, Underwriting, Financial Analysis, Financial Modeling, Financial Report Interpretation, Word Processing