CPR and Outside Plant Expert

Financecolombia; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A telecommunications company in Madrid is seeking a highly skilled Senior NOC Technician to manage and support network infrastructure. The ideal candidate will have 7–10 years' experience in NOC operations, with expertise in fibre optics and network monitoring. Responsibilities include supervising networks, troubleshooting alarms, and producing performance reports. Fluency in Spanish is required, with working knowledge of English being a plus.

Formación

• 7–10 years of experience in NOC operations, particularly with Outside Plant and Customer Private Networks.
• Strong hands-on knowledge of pressurised copper and fibre optics.
• In-depth understanding of Fibernet equipment.

Responsabilidades

• Supervise and monitor Fibernet networks at customer sites.
• Manage and troubleshoot network alarms and incidents.
• Produce detailed technical reports and monitoring logs.

Conocimientos

NOC operations expertise

Strong knowledge of fibre optics

Alarm analysis

Herramientas

iGRI

Fibernet platforms

Excel

GeneXus

Descripción del empleo

About the Role

We are looking for a highly skilled Senior NOC Technician with deep expertise in managing and supporting Outside Plant (PExt) and Customer Private Networks (CPN). If you\'re passionate about network infrastructure and thrive in a fast-paced, enterprise-level environment, this is your opportunity to join a dynamic team committed to excellence in network operations and client satisfaction.

Key Responsibilities

• Supervise and monitor Fibernet networks at customer sites to ensure optimal performance.
• Manage and troubleshoot network alarms, incidents, and service complaints, ensuring timely resolution in coordination with First Line Maintenance (FLM) teams.
• Analyse network topology and circuit paths, identify dark fibres, and conduct detailed diagnostics to trace customer circuits.
• Produce detailed technical reports and monitoring logs to track service performance and incidents.
• Coordinate with FLM providers and maintain continuous communication with clients and the CGP to uphold high service standards and response times.

What You Bring

• 7–10 years of experience in NOC operations, particularly with Outside Plant and Customer Private Networks in multi-client enterprise environments.
• Strong hands-on knowledge of pressurised copper, fibre optics, junction boxes, and CTOs.
• In-depth understanding of Fibernet equipment and its deployment in business services.
• Skilled in alarm analysis, fault diagnostics, and appropriate escalation processes.

Tools & Platforms

• Alarm and ticketing systems: iGRI, MAR/Genesys, SSFO
• Network supervision: Fibernet platforms
• Documentation and inventory: GeneXus, junction maps, fibre optic plans
• Proficient in Excel, Word, PowerPoint for monitoring, reporting, and communication

Languages

• Spanish – Native or fluent (required)
• English – Working knowledge (a plus)