Course counsellor English + Spanish

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Course Counsellor English + Spanish, Madrid

Client:

Ideal Education Group

Location:

Madrid, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

01.04.2025

Expiry Date:

16.05.2025

Job Description:

What are we looking for?

We are looking for a dynamic person, with initiative, very strong communication skills, who is goal-oriented and competent in creating and maintaining conversations with clients. Your main responsibilities will be:

• Contact potential clients to advise them and subsequently close the sale of the different available products (courses, accommodation, activities, ...) taking into account their motivations, needs, and interests.
• Gain extensive knowledge of all products and services available and adapt them to the needs of the client to guarantee their satisfaction.
• Provide all the information required by the client, resolve their doubts, and incidents arising within the sales process.
• Track customer requests and queries proactively.
• Ensure customer loyalty by fulfilling the phases, deadlines, and commitments.
• Process reservations, modifications, cancellations, and resolve incidents.
• Carry out all administrative tasks associated with the position.

Requirements:

• High level of English + intermediate Spanish.
• Active listening and empathy.
• Proficient in Microsoft Office.
• Valuable experience in international (business or educational) environments.