Couple Support Associate (Temporary)

buscojobs España; Ourense; Presencial; EUR 18.000 - 25.000; Jornada completa

Descripción de la vacante

A leading global company in celebration planning is looking for an entry-level customer service professional to join their Concierge team. The role involves supporting platform users in finding suppliers through phone and online interactions. Candidates should be user-oriented with strong communication and empathy skills, as well as proficiency in Spanish and Italian.

Servicios

Private health insurance

Home office allowance

Access to a laptop and mobile phone

Tax relief options

Development tools provided

Referral program

Gift for weddings or new babies

On-demand mental health assistance

Formación

• Experience with outbound calling in sales or customer service.
• Open-mindedness to changing priorities and work processes.
• Good computer skills and quick learning of tools.

Responsabilidades

• Provide support to users in finding suppliers via phone interactions.
• Understand the user's needs and generate a good user experience.
• Follow up on the whole user process.

Conocimientos

Communication skills

Empathy

User orientation

Strong computer skills

Italian language skills

Spanish language skills

Ability to work under pressure

Descripción del empleo

Here at The Knot Worldwide, we believe in doing work that matters. In 16+ countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, The Bash, The Bump, and more) provide best-in-class products, services, and content to take celebration planning from inspiration to action. We are one of the most trusted global wedding Vendor Marketplaces, our mobile apps are top-ranked, our features are premier and our magazine is a go-to on the newsstand.

ABOUT THE ROLE AND OUR TEAM

The Knot Worldwide (TKWW) is looking for a person focused on communication for the Concierge team. In this position, you will provide support to users of our platform to help and guide them in the search for suppliers, primarily through phone interactions, with additional support via chat and email. The countries to be managed are Spain, Italy, France, Portugal, Brazil, Mexico, and other countries in the south of LATAM.

Your primary goals will be to deliver exceptional service and create a positive user experience, all while meeting departmental objectives.

Your position will be based in our office in Barcelona.

This Job is Temporary :

RESPONSIBILITIES

• Understand the user's needs
• Effectively use the company's tools for professional development
• Generate a good user experience
• Follow up on the whole user process

SUCCESSFUL CANDIDATES HAVE

• User oriented
• Empathy and integration with the team
• Open-mindedness to changes in priorities and work processes
• Strong communication skills (verbal and written)
• Experience with outbound calling (sales and / or customer service)
• Ability to work under pressure of high workload
• Good computer skills and quick learning of tools
• Spanish and Italian skills are required
• English skills will be taken into account

BENEFITS :

• Private health insurance paid by the company
• Home office allowance
• Access to a laptop and mobile phone as a work tool
• Tax relief options for Ticket Restaurant, Ticket Transportation, and Daycare
• Development tools : TKWW University and Udemy courses
• TYPS : easy APP to ask for salary advance payments in 48h
• Referral program
• Getting married or having a baby? We have a gift for you!
• On-demand mental health assistance

Seniority level : Entry level

Employment type : Temporary

Job function :

• Customer Service
• Technology, Information and Internet

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