Country IT Manager

Eurofins Villapharma Research; Málaga; Presencial; EUR 60.000 - 100.000; Jornada completa

Descripción de la vacante

Ein innovatives Unternehmen sucht einen erfahrenen IT-Manager, der die Verantwortung für die Transformation und Governance von IT-Services übernimmt. In dieser Schlüsselrolle werden Sie in einem dynamischen Umfeld arbeiten, das eine Vielzahl von IT-Initiativen umfasst, von der Entwicklung von Strategien bis zur Überwachung der Servicequalität. Sie werden eng mit Führungskräften zusammenarbeiten, um sicherzustellen, dass die IT-Services den geschäftlichen Anforderungen entsprechen und gleichzeitig die besten Praktiken in der Branche befolgt werden. Wenn Sie eine Leidenschaft für IT-Management haben und in einem herausfordernden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Formación

• 5-10 Jahre Erfahrung im Projektmanagement in einer IT-Umgebung.
• Starke Kommunikationsfähigkeiten und Empathie.

Responsabilidades

• Leitung des IT-Transformationsprogramms zur Umstrukturierung der IT-Infrastruktur.
• Überwachung der IT-Servicequalität und Kundenzufriedenheit.

Conocimientos

Projektmanagement

IT-Service-Management

Finanzmanagement

Kommunikation

Datenanalyse

Educación

Master in Informatik

MBA

Herramientas

Microsoft Project

Excel

ServiceNow

Descripción del empleo

Job Responsibilities

1. Partner with the business in a true "IT as a Service" environment; provide resilient, best-in-class, cost-efficient IT Services to all ELEs in your Zone.
2. Collaborate with the Regional IT Infra Director to build and run IT Infra services for all ELEs in your Zone.
3. Lead the IT transformation program to segregate IT Infra assets and isolate IT Solutions in your Zone.
4. Implement IT governance processes (IT Service Management) for your Zone.
5. Engage with the IT Director to define the IT strategy for the zone; manage the annual IT budget; support the Zone Business Leader with enrolling new companies.
6. Implement a true "IT as a Service" model for IT Infra services; act as a Managed IT Service Provider; build a network and foster relationships with key business leaders.
7. Monitor and report on IT service quality and customer satisfaction against KPIs and SLAs.
8. Build and manage your IT team across multiple countries/ELEs; cooperate with Regional IT Infra/Governance teams; ensure consistency, collaboration, and share best practices.
9. Develop and provide a portfolio of IT Business Services aligned with business needs; plan and manage the Zone IT team to meet SLA performance targets.

IT Infra & Security

1. Define IT Infrastructure strategy, priorities, and roadmap in collaboration with Zone Business Leader and Regional IT Infra Director.
2. Steer the Zone IT Infra team to provide top-tier IT services; oversee IT Infrastructure projects within budget, scope, and timeline.
3. Ensure reliable operations of the segregated Zone infrastructure, supporting the transformation of legacy infrastructure into a segregated landscape.
4. Implement and ensure adherence to Group/Regional IT (Infra and Security) standards.
5. Monitor operational activities and periodically audit IT Infra & Security postures, working with the Group IT 3rd line of defense team.

IT Solutions

1. Collaborate with the Zone Business Leader to define IT Solutions strategy, priorities, and roadmap.
2. Lead the Zone IT Solutions team to deliver high-quality IT services; manage IT Solutions projects within budget and schedule.
3. Subscribe to shared IT Solutions and provide support for instantiated solutions.
4. Adhere to Group IT Solutions standards.

IT Governance & Transformation Program

1. Lead the transformation program to re-architect IT Infrastructure and Solutions for your Zone.
2. Implement standardized IT cost management, project management, and service management practices across all ELEs in your Zone.

Qualifications

• Master’s Degree in Computer Science or equivalent; MBA is desirable but not required.
• Certifications: PMI or equivalent, ITIL (PMP & ITIL Foundations mandatory), Scrum, COBIT, TOGAF preferred.
• 5-10 years of project/program management experience in an IT environment, preferably in industrial or process-driven settings, ideally in the laboratory industry.
• Proven experience managing multiple teams and reporting lines; expertise in product strategy, portfolio management, and IT Service Management.
• Strong financial skills; ability to develop budgets and control costs.
• Excellent communication skills, empathy, interpersonal skills, and resilience.
• Fluent in English; proficient with tools like Microsoft Project, Excel, and Gantt charts.
• Experience with SCRUM, CMMi, and IT Service Management Systems (e.g., ServiceNow).
• Ability to analyze large datasets for executive reporting.